Receptionist staff have been really warm, and welcoming to me personally and always have a nice ‘chitchat’ whilst waiting. Been a few times in the past 2 months with my cats, and have to say every experience has been a lovely one. I have seen 3 separate vets on different occasions and they were really kind, and thorough. All reception staff I have come across have been really accommodating but one in particular, I believe her name is Georgia, is really helpful, and so kind. Really happy with my experiences here so far, and hope it stays like this 🤞🏽

Absolutely appalled, after a good relationship being the “go to vet’s” I've sadly recommended, very rude and obnoxious receptionist, and same sort of attitude from the vet when he discovered we’ve taking our custom else where. Rest Assured, those recommendations have been corrected. I recognise this may be an isolated incident but i can not reward such disgusting lack of manners or compassion with repeat custom.

Staff great. Vet great. Very convenient. Consultation fee is going rate, tad high maybe. Meds at around £40 for 3-4g is higher than elsewhere but not uncommon sadly in this industry.

My little RSPCA rescue had to go in to be spayed here three weeks ago. All the staff I dealt with were polite and helpful, but I can't thank Angela enough for the whole process and her help in the few days after Nelly's op when she was really poorly. Nelly has now totally recovered. Thank you.

When your pet is ill you take them to the vet, yet on more than one occasion I have been let down by this branch, when they tell you it's an emergency, on the phone, on arrival, at the rear of the practice, they make you wait over an hour until there see you is absolutely disgusting, resulting in a death of my animal. 1 minute after he had passed away only to keep asking you to pay the money that have already said no problem I will pay please can I have 5 mins crying, in this distressing time is in my opinion SHOCKING. Next time I visted asking them for a simply receipt, of what I had paid for asking me why do I want the receipt. About a week later received a letter stating that they will no longer provide care for my other pets that is over 14 years, I called to speak to the manager of the practice, I was told that we have no trust in them, I wasn't rude or aggressive, all I asked for was a simply receipt. I have been banned for life.