My poor dog became very unwell, very quickly. We weren't registered at a vets but a call to Rackheath and we were registered and seen on an emergency appointment. Tests were ran, scans were taken and a diagnosis was given within 3 hours. At every step our dog was treated with compassion and at every step we were given an estimate for any work undertaken. I did not worry about leaving my boy with them as everyone we came across had the same professional and caring attitude. 3 days later, we've been through many visits and had an operation. The support, advice and understanding has been critical in us feeling happy. I truly believe we've received the best possible care and they’ve gone above and beyond to care for my sweet little boy, who we can enjoy for the later years of his life now.

I visited with a friend who had a dog that needed veterinary care. The reception area is fabulous, very spacious with a separate area for cats and dogs and other domestic animals. It was exceptionally clean. The staff are just lovely, excellent customer service. I love that it is an independent vets too.

After coming in to get a second opinion, we decided to register our cat as we felt comfortable with everyone. My cat is my first pet (my husband has had cats before) and we have been worried about her skin since we got her, the receptionists and the vets have been amazing and have listened to our concerns and have taken everything on board. We are still doing trials to see what will work for her but I can't thank the staff enough for making one paranoid owner (me) feel calmer after every visit or phone call.

Lovely practice, highly recommend. We have used Rackheath for 2 years now and never had an issue getting an appointment and always welcomed by all the staff. As a novice dog owner they reassured me when I didn’t need to bring my dog in to save the money which was testament to their honest and caring culture.

Our dog Nala had her spay with Owen. All the staff are wonderful here and take great care of your pets. Excellent care and service all round. Lovely spacious and relaxing environment.