Staff were all really great when I phoned the emergency no as I accidentally overdosed my dog on his new medication. Both ladies I spoke to were fantastic and put my mind at ease and gave me all the information I needed. Great service, thank you 🙂

Exceptional. The clinical team are fantastic with my cat, despite her being very anxious at appointments. Reception is easy to get through to on the phone. Any messages left with the practice are always responded too. Very happy with the service provided.

As a couple on holiday it can be worrying when your pet develops a problem. However Taverham Vets provided us with a first class service, we had to leave our puppy with them whilst tests were done. When she was returned to us it was clear that the team had taken the best of care of her and diagnosed her problem. I could not ask anymore of them for the way we were looked after and I am sure if our puppy could talk she would echo my comments. Many thanks to all the staff and teams who saw us.

My JRT, Bobby, came in for an emergency visit in the early hours due to seizure like events, vomiting and bad dehydration. They did a wonderful job looking after him in the emergency and we felt immediately that Bobby was in the right hands! He's now at DWR and they believe he might be experiencing paroxysmal dyskinesia onset by gluten or some other GI interaction, and we are confident and hopeful that he will make a good recovery. There was a bit of an issue with them not wanting to make a direct claim on our pet insurance, as they historically haven't had the best time with ManyPets. I can empathise with this, because a few years ago they took 4 months to pay one of the claims I had made, which wasn't reasonable. Because of this, we had to pay in full, which isn't easy, and we were dreading the requirement to make an indirect claim at such a stressful time. To the credit of Taverham Vets and their insurance team, they have made the claim and uploaded the evidence to ManyPets on our behalf, which has reduced some of the stress from ourselves, and we are thankful for this. ManyPets have improved significantly from my perspective since my bad experience with them in 2023. Having the ability to direct claim is infinitely less stressful for customers, so I hope in the future, their stance may shift and allow direct claims once again. Either way, I'd like to extend heartfelt appreciation from myself, my partner, and of-course, Bobby! For both looking after him so well, and for shouldering some of the administrative burden in regards to our indirect claim.

If I could give this vets -10 stars I would. Do not take your pet here unless you want them to suffer. It’s taken me some time to write this review due to the stress and heartache this vets caused me. My 14 year old dog started having accidents in the house so I took her here numerous times. For months they gave her every test under the sun, charged me thousands of pounds and told me there was nothing wrong. I knew something was up, my dog was acting differently. She started losing her fur due to stress. I knew she wasn’t right. They finally told me she had a stone in her utiary and needed surgery, she was booked in several times and they cancelled as the only vet who could perform was out sick. They then told me there was nothing they could do and she needed to go to Cambridge for the treatment, they couldn’t help. At this point I reached out to another vets and took her to the groove in fakenham the same week. I’d had her records forwarded and walked into the new vets expecting the same issue. The vet told me it was very clear that my girl had bladder cancer and she could tell from the urine and test results Taverham had performed. And missed, for 5 months despite several of the same tests. Without even examining her, they knew from the tests Taverham had done. The new vets gave her a scan and confirmed bladder cancer the same day. Something Taverham had failed to do over 5 months and thousands of pounds. They left my dog in pain and suffering due to their negligence. I will never forgive them and think their vets should be disbarred. This isn’t the first time or pet my family have experienced the same sort of issue. The practice should be ashamed of the level of mistreatment they provide. Absolute shame on all of them. The new vet was also astounded it had been missed from Taverham. I was very lucky that I then had the best treatment for my girl, my best friend, and had another 5 months to treasure with her under the good care of the new vet. It will haunt me until my dying day that I didn’t change vets sooner and put my trust in Taverham. Every single person I bump into on walks and chat to has also had a bad experience there. Please do not take your beloved pet, if like me your best friend, there and have them suffer. If you got to the end of this long read, thank you, I just hope in some way this helps someone else and their pet. I wish I’d done more sooner.