Willow Veterinary Clinic, located in Norwich, is a well-known establishment that also functions as a Veterinary Nurse Training facility. With a composite Google Maps rating of 4.3 stars from 212 reviews, the clinic has a solid, though not exceptional, reputation among its clientele.

The reviews present a mixed picture of customer satisfaction. On the positive side, multiple reviews highlight the clinic's welcoming atmosphere and the compassionate nature of its staff. For instance, Mysti Evans praises the clinic for making her typically anxious dog feel comfortable, while Lynn Beales commends vet Thenia for her understanding and patient care during a difficult time. Ji Yoon Kim also shares a positive experience, particularly appreciating the calm and professional demeanor of vet Jenna during an emergency operation for their kitten.

However, there are also criticisms that cannot be overlooked. Rhiannon Ellis's review is notably negative, detailing a frustrating experience with a lack of follow-up and misdiagnosis, ultimately leading them to switch to another veterinary practice. This highlights possible organizational and communication issues within the clinic.

While the majority of reviews are positive, the strong negative review indicates that experiences at Willow Veterinary Clinic can vary significantly. Pricing information is not transparently available through the reviews, though a mention of nearly £700 spent without resolution by one reviewer suggests costs may be a concern for some clients. Overall, while many clients have had positive experiences with individual veterinarians, the clinic may benefit from addressing organizational aspects to enhance client satisfaction.