Farm & Large-Animal Vets near Norwich

## Summary Three Rivers Vets is part of the Three Rivers Veterinary Group, established in 1935, and also operates as a veterinary nurse training facility. The website highlights Pet Health Club preventative-care plans (including a “Plus” tier with unlimited in-person consultations and round-the-clock phone/video advice) and the option to pay via Klarna. From the latest reviews available, owners most often mention: - vets taking time to listen and give “realistic advice” (including ongoing management of a dog’s skin condition over 12 months) - responsive appointment availability (one owner reports being offered a slot within 3 hours) - treatment plans that include medications such as creams, antibiotics, and pain relief for issues like hot spots ## Services - Veterinary nurse training facility (as stated in the clinic data). - Out-of-hours care (the website states out-of-hours arrangements are available; details vary by surgery within the group). - Preventative-care plans via Pet Health Club: - **Plus plan**: includes everything in the Essentials plan, plus **unlimited in-person consultations** and **round-the-clock veterinary advice** via **phone & video appointments** (terms apply, per the website). - Seen in reviews: management of **skin conditions** and treatment of a **hot spot** with **topical cream, antibiotics, and painkillers**. - The website also mentions support for **pet travel** via a third-party provider (discount for registered clients). ## Pricing - **Six-month healthy pet check:** **£24.99** (website offer). - **Wellness screening:** **£60** (website offer; also mentions an alternative of a free health check). - **Surgery example from a review:** removal of a small mass reported as **£1,075** (one reviewer; they were unhappy with the outcome and costs). ## People - **Matthew**: mentioned by multiple reviewers as listening carefully, answering questions, and giving “realistic advice,” including over an extended period managing a dog’s skin condition. - **Reception team**: repeatedly described as helpful and accommodating (for example, helping secure a quick appointment). - One reviewer describes a vet being patient with a dog in discomfort during a hot-spot visit and prescribing a clear medication plan (cream, antibiotics, pain relief). ## Reviews **Google rating:** 4.8 stars from 193 reviews. **Themes below are drawn from the latest written reviews available to us.** - **Listening and straightforward guidance:** owners specifically mention questions being answered clearly and advice being “realistic,” particularly around longer-running skin issues. - **Speed of access when worried:** one review reports being offered an appointment within **3 hours** after calling at lunchtime. - **Medication-based treatment plans described in detail:** for a hot spot, one owner reports receiving **cream, antibiotics, and painkillers**, with improvement noted within 24 hours. - **Cost concerns and a negative surgical experience (conflicting accounts):** one reviewer describes a mass removal costing **£1,075**, concerns about wound appearance and infection, and dissatisfaction about being charged for antibiotics afterward; other recent reviews describe professional, thorough care but acknowledge costs can be “on the high side.”

## Summary Chapelfield Veterinary Partnership is a small-animal practice (dogs and cats are specifically mentioned) where owners commonly describe being able to phone for advice and get appointments “as soon as possible” when they’re worried about something. Reviews also mention straightforward treatment for an acute issue (a dog with a sore paw was seen and “sorted” quickly) and kind handling of dogs during visits. Ownership (independent vs part of a corporate group) isn’t stated in the information provided. A minority of feedback conflicts with the above: one reviewer reports difficulty getting appointments and problems collecting prescribed medication, including a mismatch between the website’s “open all day” message and the practice being closed for lunch when they tried to collect meds. ## Services Services and capabilities mentioned in the available information include: - Appointments for concerns flagged by owners (one review says they were seen “as soon as possible”). - Telephone advice (owners report being able to call for advice). - Treatment of minor injuries/lameness (a paw injury was seen promptly and “sorted”). - Ongoing medication supply/prescriptions for dogs (medication collection is discussed in reviews). - Routine care for puppies and ongoing registration/care for cats (mentioned by an owner with a new puppy intending to add cats). ## Pricing - One reviewer cites medication costs as “(£92 a go)” (context suggests this relates to repeat medication, but the exact medication and frequency aren’t specified). ## Reviews 4.7 stars from 246 reviews. “Themes below are drawn from the latest written reviews available to us.” - Getting help quickly: multiple owners describe prompt attention when they had concerns (including being seen quickly for a paw injury). - Communication: owners mention explanations being given “very well” and being able to phone for advice. - Pet handling: several reviews talk about dogs being treated kindly and with compassion. - Access/medication problems (conflicting feedback): one reviewer reports no appointments available, repeated unsuccessful attempts to collect medication, and confusion over midday closure versus “open all day” messaging on the website.

## Summary Chapelfield Veterinary Partnership is a five-branch practice with a history described on its website as going back over 100 years, providing care for companion animals as well as livestock and equine patients. Reviews describe routine companion-animal work such as annual boosters, and mention vets being “very thorough” and discussing options like spaying and the practice’s Pet Health Club® (including Pet Health Club® Plus, which the website says can include consultations). Most recent feedback is strongly positive about a welcoming reception team and efficient appointments, alongside one older review flagging frustration about unclear costs and billing communication. ## Services - **Companion-animal care** (website; reviews mention dogs and cats, including a rescue cat). - **Equine and livestock care** (website states care for livestock and equine patients). - **Vaccinations/annual boosters** (review mentions an annual booster appointment). - **Spay discussions** (review notes information given on spaying). - **Pet Health Club® / Pet Health Club® Plus plan** (website and reviews mention joining; website states consultations can be included as part of Pet Health Club® Plus). - **Emergency veterinary services** (structured clinic data lists emergency services; no further details provided in the supplied sources). - **Veterinary Nurse Training facility** (structured clinic data). ## People - **Reception team**: repeatedly described as welcoming and helpful (e.g., “welcoming receptionists” and “made us and Ralph welcomed”). - **Vets (unnamed)**: one reviewer specifically notes a vet being “very thorough,” asking lots of questions about a dog’s health, and taking time to explain boosters and spaying, as well as the Pet Health Club®. ## Reviews **Google rating: 4.5 stars from 43 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Thorough, informative consultations**: one booster visit is described as detailed, with lots of health questions and explanations about boosters and spaying. - **Welcoming front desk and smooth visits**: multiple reviews mention friendly receptionists and efficient handling of appointments. - **Care over time for pets**: several reviewers mention using the practice for years and being happy with the care for their dogs; another mentions starting with a rescue cat and finding consultations excellent. - **Cost clarity concern (older feedback)**: one review describes dissatisfaction with how visit costs were explained (e.g., differences between types of visits), saying the bill felt avoidably unclear.

## Summary Three Rivers Vets is part of a multi-surgery veterinary group (on its website, the practice traces its history back to 1935). Recent reviews suggest the branch experience is geared around routine care and supportive end-of-life care, with out-of-hours arrangements available (the website states out-of-hours care is provided via surgery-specific contact routes). Owners often mention a welcoming reception and patient handling during appointments (including annual vaccinations), but there are also criticisms about high costs since the practice was “bought out” (named in one review as IVC) and one detailed complaint about inappropriate reception comments during a euthanasia visit. ## Services - **Out-of-hours care**: The website states out-of-hours care is available, with arrangements provided via surgery-specific contact information. - **Vaccinations / annual boosters**: Mentioned in a review describing a dog’s “yearly jab.” - **Euthanasia / end-of-life care**: Described in a review involving an 18-year-old cat being put to sleep. ## People - **Tina Mills (receptionist, named in a review)**: One owner says they are “always made very welcome” by her and found her “kind and very helpful” during visits. - **Unnamed vet (role inferred from review)**: One review about a dog’s yearly vaccination says the vet was “very patient” with an excited dog. ## Reviews **Google rating: 4.7 stars from 84 reviews.** Themes below are drawn from the latest written reviews available to us. - Multiple owners describe a **warm welcome at reception** and **friendly, efficient** practice staff. - **Handling and manner with pets** is noted in a practical way (e.g., a vet being *patient* during a vaccination for an excitable dog). - One owner reports a **negative experience during a euthanasia appointment**, describing a receptionist comment as lacking empathy, and adds they made an official complaint but **didn’t receive a response**. - Another reviewer says costs became **“very expensive” after being bought by IVC**, while still describing the staff as “nice.”

## Summary Westover Large Animal Ltd describes itself on its website as an independent, vet‑owned practice with a long history (dating back to 1896) and “24‑hour inpatient support.” Reviews, however, most often talk about equine care (including handling stressful visits and caring for “poorly” horses), while the website lists a wide mix of species (dogs, cats, rabbits, birds, tortoises and lizards) and calls itself a “small animal hospital” — so the practice’s main focus is not presented consistently across sources. From the evidence available, the clinic appears set up for both routine and more complex work: the website mentions advanced diagnostics and complex surgeries, and reviews specifically mention a cat spay and multiple horse cases. Owners also mention staff explaining what they will be doing during treatment, which helped reduce stress during visits. ## Services Based on the website summary and the written reviews available: - Routine check-ups and preventative care (website) - Advanced diagnostics (website) - Complex surgeries (website) - 24-hour inpatient support (website) - Cat spaying is specifically mentioned (review) - Equine veterinary care is repeatedly referenced (reviews) - Species listed on the website: dogs, cats, rabbits, birds, tortoises, lizards (website) ## Pricing - One reviewer says they confirmed a cat spay would be “£93 all in,” but reported being charged additional costs after the procedure and felt “all in” was misleading. (review) ## People No individual clinicians are named in the information provided. What reviewers do describe: - Vets/staff explaining planned procedures “in full” during a horse’s treatment, which the owner found helpful. (review) - Staff described as professional and friendly during a stressful equine visit. (review) ## Reviews **Google rating: 4.8 stars from 45 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Equine care is a common theme: multiple owners mention treatment for horses, including support during stressful situations and caring for an unwell horse. - Communication is highlighted in at least one review: staff “explain in full what they will be doing.” - Facilities are mentioned positively in an equine visit (“excellent facilities”). - A clear negative outlier relates to pricing transparency: one reviewer reports unexpected extra charges after being quoted “£93 all in” for a cat spay.