Specialist Vets in Norwich

## Summary Medivet Thorpe St Andrew is part of the Medivet group and is led (per its website) by veterinary surgeon **Gerhard Retief**. It appears set up for routine and preventative care alongside in-practice diagnostics and common procedures: the website lists **15‑minute consultations**, **in-house lab work**, **X‑rays** and **ultrasound**, plus dentistry and neutering. Recent reviews repeatedly mention **clear explanations** (including “briefing and de-briefing” around an operation), **not feeling rushed during consultations**, and pets being handled calmly (including a nervous Chihuahua and a kitten staying settled during the exam). One reviewer also describes being **fit in the same day** for an elderly cat despite not being registered. ## Services From the clinic website and available review detail, the practice offers: - **Consultations:** 15‑minute appointments - **Preventative care:** vaccinations, parasite care, microchipping - **Procedures:** pet neutering; dentistry - **Diagnostics on site:** in-house laboratory testing; X‑rays; ultrasound - **Nurse clinics** - **Home visits** - **Documentation:** Animal Health Certificate (pet travel) - **Species treated (per website):** cats, dogs, rabbits, and small mammals - **Out-of-hours:** provided by an external night-vet provider (named on the practice website) - **Training:** listed as a **Veterinary Nurse Training** facility (structured clinic data) ## People - **Gerhard Retief (Veterinary Surgeon)** is named on the website as leading the clinic. - **Karen (reception/phone)** is specifically mentioned in a review for being “kind and understanding” and arranging a **same-day appointment** for an elderly cat when the owner wasn’t registered. - **Christina** is named in a review as having “gone above and beyond” to help a dog. - Multiple reviews describe vets taking time to **listen**, answer questions, and explain plans clearly (including around a surgical procedure), with pets reported to be **calm during handling**. ## Reviews **Google rating:** 4.9 stars from 314 reviews. “Themes below are drawn from the latest written reviews available to us.” - **Communication that owners can follow:** clear explanations, questions answered, and one review notes detailed **briefing and de-briefing** around an operation. - **Time spent in consults:** several owners say they didn’t feel rushed and felt listened to, especially compared with prior practices. - **Handling and reassurance:** pets described as staying calm during exams (kitten; nervous Chihuahua), with owners feeling reassured. - **Responsiveness and continuity:** a same-day appointment is described for an elderly cat, and several reviews mention using the practice for many years, including **end-of-life care**. - **Front-desk experience:** reception is repeatedly mentioned as friendly, and one reviewer noted only a short wait.

## Summary Medivet Catton is part of the Medivet group, and is managed by partner and veterinary surgeon Hanneke Kruger. The practice offers 15‑minute consultations and has on-site diagnostic facilities (including an in-house laboratory, X‑rays and ultrasound), suggesting it’s set up for routine care as well as investigations when pets need tests or imaging. Owners also describe practical, hands-on handling for nervous animals (using treats, extra nurse support, and patience), and good communication during procedures (being kept up to date throughout). ## Services Based on the practice website and the latest reviews available to us, services and capabilities mentioned include: - **Routine preventive care:** vaccinations and parasite care - **Microchipping** - **Neutering** - **Dentistry** - **Diagnostics and investigations:** ECG, endoscopy, X‑rays, ultrasound, and an **in-house laboratory** - **Nurse clinics** - **Home visits** - **Animal Health Certificates** - **15-minute consultations** - **Species seen:** cats, dogs, rabbits, and small mammals - **Out-of-hours care:** provided by *Norwich Night Vet (Taverham Vets)* (as stated on the website) - **Veterinary Nurse Training facility** (listed in the clinic data) ## People - **Hanneke Kruger (partner, veterinary surgeon)** is listed on the clinic website as the practice’s manager. - **Francesca (locum)** is named in a review; the owner describes her as “professional, confident and gentle” when treating their cat. - Across multiple reviews, the wider team (reception, nurses and vets) are repeatedly described as: - **Keeping owners updated during procedures** (one owner mentioned staff “keeping me up to date with his procedure”). - **Helping nervous pets cope during appointments**, including offering treats and bringing in **another nurse to help calm** a nervous pet. - **Explaining next steps clearly at reception**, with one owner saying they were sent all the information they needed before their first visit. ## Reviews **Google rating: 4.7 stars from 230 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Regular mention of staff patience with anxious pets**, including taking time, using treats, and extra support from nurses to help pets settle. - **Communication during procedures**: owners describe being kept informed while their pet was being treated. - **Consistency over time**: one long-term client (nearly 9 years) describes ongoing kindness and prioritising pet comfort across multiple animals (cats and a senior dog). - **Handling difficult circumstances**: one review mentions the team being accommodating during snow; another describes support when an owner was worried about affording treatment for an injured paw.

## Summary Rowan House Vets is described by reviewers as an **independent** practice and is also listed as a **veterinary nurse training facility**. From owner accounts, it appears set up for both routine care and more involved medical/surgical cases: multiple reviews mention pets having **operations/surgery**, **post-op checks**, and being **kept updated during procedures**. Practical touches mentioned include **separate sections for cats and dogs** in the waiting area, and a **Health Pet Club** arrangement where **flea and worm treatments are posted out** to owners. Several owners also highlight **clear handovers between vets** after surgery (including the next-day vet knowing the full details and the surgeon requesting updates/photos of wounds). ## Services - **Veterinary nurse training facility** (listed service). - **Surgery/operations** (owners describe pets undergoing surgery, including “several serious operations”). - **Post-operative care**: next-day post-op checks, ongoing wound monitoring, and owners being kept informed during recovery. - **Cancer-related treatment** is mentioned by one owner (their pet “having had cancer” and receiving treatment over the years). - **Parasite prevention supply via a plan**: flea and worm treatments sent out through a “Health Pet Club” (as described by a reviewer). - **Insurance support**: staff assistance with an insurance claim, described as being handled smoothly and resulting in a quick payout (based on one review). ## People - **Sophie**: specifically credited with handling an owner’s **insurance claim** and guiding them through the process. - **Grace**: mentioned by name for giving pets attention/reassurance (notably with a dog described as having repeated visits and “cuddles”). - An **unnamed male vet** is described as **gentle and compassionate**, and as engaging directly with both pets and owners. - The practice is also described as having strong **internal communication**: after a surgery, a different vet reportedly knew “exactly what had happened” at the post-op check, and relayed updates back to the surgeon (including photos of wounds). ## Reviews **Google rating: 4.7 stars from 230 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention being **kept informed during surgery and recovery**, including updates when a pet’s recovery briefly became worrying. - **Aftercare and follow-up** come up often: post-op checks, ongoing reassurance, and staff remembering the pet’s history across visits. - Several reviews point to a **pet-friendly setup and experience**, including **separate cat/dog areas** and pets appearing relaxed or even excited to visit. - Practical support is noted, such as **posting flea/worm treatments** via a plan and **help with insurance paperwork**. - There is **at least one recent 1-star review without written details**, alongside many 5-star accounts describing very positive experiences.

## Summary Medivet Horsford / All Creatures Healthcare is part of the Medivet group. The information available points to a clinic that handles a mix of routine care (vaccinations and health checks) and more complex or urgent cases, including surgery and out‑of‑hours emergencies. Recent reviews repeatedly describe the team making practical adjustments for nervous pets (including vaccinating a large anxious dog in the owner’s vehicle) and providing a lot of time and support during euthanasia appointments. There are also examples of non-traditional pets being treated, including a lizard and hens (one with peritonitis where fluid was drained and the treatment explained). ## Services - **24/7 emergency care** (per the clinic’s site information), with a stated out-of-hours consultation fee for 7pm–9am (see Pricing). - **Routine preventive care** mentioned in reviews: - Annual vaccinations - “6 month health check” appointments - **Surgery and urgent treatment** mentioned in reviews: - Removal of a swallowed toy from a dog’s intestines (“promptly operated” after diagnosis) - **Care for nervous/anxious dogs** - Exam and vaccination carried out in the owner’s vehicle to reduce stress (as suggested by the owner and accepted by the vet) - **Bird/poultry care (as reported by owners)** - Treatment of a hen with peritonitis related to a blocked oviduct, including draining fluid and explaining the condition and plan - **Exotic pet care (as reported by owners)** - Veterinary care for a pet lizard - **End-of-life care** - Multiple reviews describe euthanasia appointments where families were given time and support and pets were treated “with dignity and respect.” - **Veterinary Nurse Training facility** (listed in the clinic data provided) ## Pricing - **Out-of-hours emergency consultation fee:** £130 for consultations **between 7pm and 9am** (stated as a nationwide Medivet price on the site content provided). ## People - **Margarita (vet, per a reviewer’s recollection):** mentioned in the context of a euthanasia visit; the owner describes the vet and nurses as “kind” and supportive throughout saying goodbye. - **Monica / Monika (vet, name appears with two spellings in reviews):** one owner describes her treating a hen with peritonitis (including draining fluid and explaining everything clearly); another mentions her being calming and putting a dog at ease during a health check. - **George (vet):** credited by one owner with fast diagnosis and surgery to remove a toy from a dog’s gut, and being “great with explanations” at follow-up; also described as good with a pet lizard. ## Reviews **Google rating:** 4.4 stars from 364 reviews. **The themes below are drawn from the latest written reviews available to us.** - Long-term loyalty: several reviewers say they’ve used the practice for years and don’t plan to change. - Support during euthanasia: multiple reviews focus on how staff handled end-of-life visits—giving families time, offering emotional support, and treating pets respectfully. - Practical handling of anxious pets: one owner reports the vet agreed to vaccinate/examine a nervous large dog in the owner’s vehicle to keep the dog calmer. - Breadth of species seen (as reported by owners): treatment described for hens/chickens and a pet lizard, alongside dogs. - Clear explanations and decisive treatment: examples include fluid drainage for a hen with peritonitis with “everything explained,” and prompt diagnosis followed by intestinal surgery for a dog that swallowed a toy.

## Summary Westover Vets Ltd describes itself as an **independent, vet-owned small animal hospital** providing care since **1896**. Based on its own service list and recent owner accounts, it appears set up for both routine work and more involved cases: the website mentions **advanced diagnostics, complex surgeries, and 24-hour inpatient support**, and reviews reference **cat spays** and a **dog paw injury that required stitches** after an emergency appointment. Recent reviewers also mention consults that didn’t feel rushed (one first-time cat visit) and that the team “sorted out” treatment and dispensed medication. One negative review raises a specific concern about an **emergency euthanasia visit**, where a pain-relief injection left the cat unresponsive before the owners could say goodbye. ## Services - **Routine check-ups and preventative care** (website) - **Advanced diagnostics** (website) - **Complex surgeries** (website); examples mentioned by owners include: - **Spaying** for two cats (review) - **Stitches** following a deep paw cut, after an emergency appointment (review) - **Emergency veterinary services / urgent care** is referenced in reviews (e.g., emergency appointment for an injured dog; emergency visit for a cat who suddenly lost use of back legs) - **24-hour inpatient support** (website) - Species listed on the website: **dogs, cats, rabbits, birds, tortoises, lizards** - Listed as a **veterinary nurse training facility** (clinic data) ## People - **“Olly”** (vet; role inferred from review context): mentioned by a first-time visitor as **not rushing the appointment**, being **kind**, and helping their cat feel unusually relaxed during the consult. - Team-wide feedback across multiple reviews: staff are described as **helpful and professional**, including **explaining what to expect** around procedures like spaying and handling emergency treatment steps (medication, stitches). ## Reviews **4.8 stars from 361 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Long-term clients describe consistently good experiences over years, including with **older pets**. - **Emergency/urgent problems** are a recurring theme: one dog was seen quickly and later had **stitches**, with recovery noted as going well within a week. - **Clear explanations** are mentioned around planned surgery (cat spays), helping owners know what to expect. - One review describes a difficult experience during an **emergency euthanasia**: the owner felt a pain-relief injection left their cat unresponsive and reduced their chance to say goodbye, and they also voiced concern (as suspicion rather than certainty) about the recommendation’s motivation. - Pricing is mentioned only generally in one review (“**prices are very fair**”), without specific fees.