Rowan House Vets – Vets in Norwich
Clinic Overview
Rowan House Vets is described by reviewers as an independent practice and is also listed as a veterinary nurse training facility. From owner accounts, it appears set up for both routine care and more involved medical/surgical cases: multiple reviews mention pets having operations/surgery, post-op checks, and being kept updated during procedures. Practical touches mentioned include separate sections for cats and dogs in the waiting area, and a Health Pet Club arrangement where flea and worm treatments are posted out to owners. Several owners also highlight clear handovers between vets after surgery (including the next-day vet knowing the full details and the surgeon requesting updates/photos of wounds).
Services
- •Veterinary nurse training facility (listed service).
- •Surgery/operations (owners describe pets undergoing surgery, including “several serious operations”).
- •Post-operative care: next-day post-op checks, ongoing wound monitoring, and owners being kept informed during recovery.
- •Cancer-related treatment is mentioned by one owner (their pet “having had cancer” and receiving treatment over the years).
- •Parasite prevention supply via a plan: flea and worm treatments sent out through a “Health Pet Club” (as described by a reviewer).
- •Insurance support: staff assistance with an insurance claim, described as being handled smoothly and resulting in a quick payout (based on one review).
People
- •Sophie: specifically credited with handling an owner’s insurance claim and guiding them through the process.
- •Grace: mentioned by name for giving pets attention/reassurance (notably with a dog described as having repeated visits and “cuddles”).
- •An unnamed male vet is described as gentle and compassionate, and as engaging directly with both pets and owners.
- •The practice is also described as having strong internal communication: after a surgery, a different vet reportedly knew “exactly what had happened” at the post-op check, and relayed updates back to the surgeon (including photos of wounds).
Reviews
Google rating: 4.7 stars from 230 reviews.
- •Owners repeatedly mention being kept informed during surgery and recovery, including updates when a pet’s recovery briefly became worrying.
- •Aftercare and follow-up come up often: post-op checks, ongoing reassurance, and staff remembering the pet’s history across visits.
- •Several reviews point to a pet-friendly setup and experience, including separate cat/dog areas and pets appearing relaxed or even excited to visit.
- •Practical support is noted, such as posting flea/worm treatments via a plan and help with insurance paperwork.
- •There is at least one recent 1-star review without written details, alongside many 5-star accounts describing very positive experiences.
Special Services
Animals Treated at Rowan House Vets
Animals We Treat
Companion Animals
Opening Hours – Rowan House Vets
Opening Hours
Hours
Reviews for Rowan House Vets
Note: Showing the 5 most recent Google reviews out of 230 we track in total. Recent reviews may not be representative of overall sentiment.
Racheal Higgins
in the last week
Moved from a different vets out of area to recommended Rowen House. A difference from the start, from the decor to different cute sections for cats and dogs. The reception staff are so accommodating. The vet, a gentleman is fantastic with my fur babies and treats them compassionately, kindly, gently and also engages with their mums too. Great interpersonal skills and morale. I found out today, that they send out my flea and worm treatments from the health pet club- this is a huge help to me immensely as I work in the NHS and can't get to the vets to pick up their treatments. I totally recommend Rowan House Vets. I have seen a huge difference in the care here, especially from another vets. I am glad that Polly & Patch are here. I have trust in them. Thank you all for your hard work and dedication.
Kate Martin
a month ago
Julian Brownbridge
a month ago
A fabulous, caring and reasonably priced veterinary clinic where the staff are exemplary.
sam coxeter
2 months ago
Love this practice...super friendly and excellent care. 🙏🏻
Tomek Cymes
3 months ago
Kelly Williams
3 months ago
Omg what can I say? This surgery is amazing, I wouldn't go anywhere else.The atmosphere as soon as you walk in is calm, welcoming and super friendly. The staff are like one big family and your made to feel included in that family. We were kept up to date throughout Thai's surgery and when she gave the staff a little fright during recovery we were told what was happening and again reasured. We knew Thai was in the best possible hands. The Vet was amazing throughout the procedure and when Thai went for her post op check with another vet the next day he knew exactly what had happened, he said he would update the surgeon as he had asked to be kept in the loop and for photos of the wounds, a full hand over had been given which again just proves how caring and family orientated this surgery is and that animals are family not just numbers. Every member of staff we have seen on our post op checks have all said how worried they were about Thai and they were glad she was OK, which was lovely. Sophie handled our insurance claim with ease, which paid out almost instantly and I'm so greatful for her guidance with this one, she really is a star 🌟. To be honest I really can't fault this surgery. From start to finish the look and feel of the practice, to the staffs good caring nature, everyone played a part in making the procedure for Thai so simple, easy and most importantly stress free for me. This surgery truly is the best and I would 100% recommend everyone to support this independent veterinary practice. Thanks very much Kelly & Thai
judith bodger
3 months ago
Excellent team; always given support and time and feel my dogs have been extremely well cared for Would highly recommend this practice
Helen Adcock
6 months ago
I can’t praise Rowan House Vets highly enough, the love and care they’ve shown our Chocolate Labrador Max is amazing nothing is ever too much trouble. Max is a bit of star there as he’s got up to a lot of trouble but he’s so well looked after by everyone, he’s had several serious operations but the team do everything they possibly can to reassure you and you’re kept well informed every step of the way and you get 1st class aftercare. All the team are so very welcoming, Max gets lots of cuddles from everyone but especially from Sophie and Grace. Thank you all so much for all your help and expertise and especially the tea and sympathy we got for this latest episode with our boy.
tracey Little
6 months ago
Rowan House vets have always taken care of our fur baby from their previous premises and now this lovely setting. She has needed treatment over the years having had cancer… but has still made the milestone of 14 years (thank you)! RHV gives such a fab service, caring, knowledgeable, personal and friendly. Wouldn’t go anywhere else.
Melanie Spencer
7 months ago
We love Rowan House! I’m not going to say we are here often, monthly - but sometimes more. Rue (my dog) loves it here, she is treated like a VIP (VID? Very important dog!?) she knows all the staff, they greet her and give her cuddles and she smiles with excitement everytime we go! Honestly, the best vets we have ever been to! They give great service, they care, the staff is wonderful and honest, they treat us with kindness and respect. It’s not often that someone can say their dog enjoys going to the vet but she is excited to go, excited for the appointment and overall just loves to come here! I don’t blame her because I don’t mind taking her ☺️ If I could rate more than five stars I would.
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