Medivet Thorpe St Andrew

Medivet Thorpe St Andrew in Norwich is part of the Medivet group and is led by veterinary surgeon Gerhard Retief. The clinic is set up for routine and preventative care alongside in-practice diagnostics and common procedures, with the website listing 15-minute consultations, in-house lab work, X-rays, ultrasound, dentistry and neutering. Recent feedback highlights clear communication, consultations that do not feel rushed, calm handling of nervous pets, and a same-day appointment arranged for an elderly cat.

Services

The clinic’s website and recent customer feedback point to a broad small-animal service offering, including

• •General and preventative care: 15-minute consultations, vaccinations, parasite care, microchipping and nurse clinics.
• •Procedures and routine treatment: neutering and dentistry, with reviews also mentioning support around an operation and clear briefing before and after treatment.
• •Diagnostics on site: in-house laboratory testing, X-rays and ultrasound.
• •Additional support: home visits and Animal Health Certificates for pet travel.
• •Species treated: cats, dogs, rabbits and small mammals.
• •Out-of-hours care: emergency cover is provided through an external night-vet provider listed by the practice.
• •Training: the clinic is listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services.

People

• •Gerhard Retief is named by the practice as the lead veterinary surgeon.
• •Karen is praised for being kind and understanding on the phone, and for helping arrange a same-day appointment for an elderly cat.
• •Christina is mentioned by name in a review as having gone above and beyond to help a dog.
• •Reviews also consistently describe the wider team as friendly, supportive, thorough and good at answering questions clearly.

Reviews

Google rating: 4.8/5 from 322 reviews.

Recent reviews commonly mention

• •Warm, supportive staff: owners repeatedly describe the team as friendly, compassionate, respectful and reassuring.
• •Clear communication: several reviews praise vets for explaining treatment plans well, answering questions, and providing good briefing and de-briefing around surgery.
• •Calm, attentive handling: pets including a nervous Chihuahua and a kitten were said to stay relaxed during examinations.
• •Long-term trust: some clients mention using the practice for many years, from puppy and kitten health checks through to end-of-life care.