Medivet Thorpe St Andrew

Medivet Thorpe St Andrew in Norwich is part of the Medivet group and is led by veterinary surgeon Gerhard Retief. The clinic offers routine and preventative care alongside in-practice diagnostics and common procedures, with 15-minute consultations, in-house lab work, X-rays, ultrasound, dentistry and neutering listed. Recent feedback continues to highlight kind, professional care, clear communication, and long-term trust from owners who have used the practice for many years.

Services

•General and preventative care: 15-minute consultations, vaccinations, parasite care, microchipping and nurse clinics.
•Procedures and routine treatment: neutering and dentistry, with reviews also mentioning support around an operation and clear briefing before and after treatment.
•Diagnostics on site: in-house laboratory testing, X-rays and ultrasound.
•Additional support: home visits and Animal Health Certificates for pet travel.
•Species treated: cats, dogs, rabbits and small mammals.
•Out-of-hours care: emergency cover is provided through an external night-vet provider listed by the practice.
•Training: the clinic is listed as a Veterinary Nurse Training facility.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services.

People

•Gerhard Retief is named by the practice as the lead veterinary surgeon.
•Karen is praised for being kind and understanding on the phone and for helping arrange a same-day appointment for an elderly cat.
•Christina is mentioned by name in earlier feedback as going above and beyond to help a dog.
•Reviews regularly praise the wider team for being friendly, supportive, thorough and good at answering questions clearly.

Reviews

Google rating: 4.8/5 from 371 reviews.

•Consistently warm, caring service: recent reviewers repeatedly describe the team as kind, compassionate, respectful and professional.
•Strong trust and loyalty: several owners say they have used the practice for many years, in some cases for a decade or more, and trust the team with their pets’ care.
•Clear communication: reviews mention staff being ready to answer worries and questions, with especially positive comments about briefing and de-briefing around an operation.
•Good support across different stages of care: feedback mentions everything from puppy and kitten health checks to end-of-life care, plus a same-day appointment for an elderly cat.