Willow Veterinary Clinic

Willow Veterinary Clinic is an RCVS-accredited general practice established in 1991. Reviews suggest it operates as part of a wider group with multiple practices (the group name isn’t stated), with calls sometimes diverted between branches.

Based on the clinic’s own service list and what owners describe, it’s set up for routine care (vaccinations, check-ups, parasite control) as well as in-practice procedures (dentistry and surgery) and some exotic/small-pet work (guinea pigs and reptiles are specifically covered on the website). Decision-relevant review details include: a vet (Jenna) clearly explaining each step and the cost before proceeding; an emergency appointment where a cat in respiratory distress was put on oxygen promptly and given charcoal; and a negative experience involving pressure to join an annual subscription plan plus a later billing/debt-collection dispute.

Services

From the website summary and reviews, the clinic offers

•Consultations (including routine check-ups; a “first check-up” for guinea pigs is specifically mentioned in reviews)
•Vaccinations (puppy vaccinations are described in a review)
•Parasite control (worming tablets are referenced in a review)
•Neutering
•Dentistry
•Surgery
•Diagnostic tests & imaging
•Microchipping
•Nurse clinics, including items listed on the site such as
•Blood pressure checks
•Six-month health checks
•Anal sac expression
•Puppy parties
•Home visits
•Internal medicine referral service (listed on the website)
•Exotic animals care (website lists coverage including reptiles/tortoises and a wide range of birds; reviews specifically mention guinea pigs)
•Veterinary Nurse Training facility (from the clinic data)

Emergencies: the website states emergencies can be seen during normal opening hours; out of hours, care is provided by an external emergency service (named on the website).

Pricing

•One reviewer reports being charged £128 for a brief appointment that included weighing their dog and dispensing worming tablets, and felt the cost was unjustified.
•Another reviewer valued that the vet explained what would be involved and how much each part would cost before proceeding (no specific amounts given).

People

•Jenna (vet) – praised for listening to concerns and talking owners through each step, including explaining costs before proceeding.
•Agnieszka (vet) – described by a guinea pig owner as knowledgeable and helpful during a first check-up for two guinea pigs.
•Georgia (receptionist) – credited with being helpful and knowledgeable on the phone, including discussing a dog’s phantom pregnancy situation and advising on timing for follow-up.
•Monika (vet) – mentioned in an older review for acting quickly in an emergency, including putting a cat on oxygen and administering charcoal when the cause wasn’t yet clear.
•Nagger – mentioned as helpful and informative during a puppy vaccination visit (role not stated in the review).

Reviews

Google rating: 4.6 stars from 152 reviews.

•Clear explanations (sometimes including costs) are a standout in positive reviews, with one owner specifically appreciating being told what each part would cost before treatment decisions were made.
•Prompt handling of urgent cases is described, including an emergency where a cat with breathing difficulty was quickly seen and placed on oxygen.
•Small-pet care is explicitly praised in recent reviews (guinea pig check-ups with a named vet).
•Some owners report problems around value and billing: one describes a high charge for a brief visit and worming tablets; another describes feeling pressured into an annual subscription plan and later receiving debt-collection contact after reminders allegedly went to the wrong email.
•Staff experience appears inconsistent across reviews, ranging from “went above and beyond” phone support to reports of aggressive/unwilling handling of complaints by management.

Reviews for Willow Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 152 we track in total. Recent reviews may not be representative of overall sentiment.

Thea P.

a week ago

We had an excellent consultation and received great care from Jenna for our cat. She really listened to our concerns and walked us through each step of the process, clearly explaining what would be involved and how much each part would cost before proceeding, something we really appreciated, as not all vets take the time to do this.

Rudi Gadalla

3 weeks ago

Worst vets I've ever been to,wanted my dogs nails clipped,which they did not that well,then asked for a worming tablets I was told to make an appointment to weigh her,next day she weighed her looked her up and down took 2 minutes then worming pills..It came to £128....for what...Tottal rip off ...STAY AWAY IF I WERE YOU

Jayne Hudson

2 months ago

This is not my actual vet but one in the same group that calls were diverted to due to technical difficulties at Hellesdon. I spoke to a receptionist, Georgia, this morning who was just so super helpful and knowledgeable and had had a similar experience to my own with phantom pregnancy and 'drying out' failures! But she knew the vets so well across the practices and was able to advise that I should wait until Tuesday for a follow up. In short just a really lovely, very professional and knowledgeable member of staff that went above and beyond, seeing how they are having to cover another practice's calls. Thank you Georgia. Jayne and Daisy the Sprocker. Xx

Aidan Foley

5 months ago

I have had two very poor experiences with the staff at this vets. On the first occasion I went to register my dog with the vet in December 2024. However, at the initial consultation the vet treated me to a hard sell of their annual pet subscription, whilst giving me a fear-mongering litany of all the different illnesses that could befall my dog, likely or not. Alone in the room with him, door shut, I was placed under great pressure to subscribe to their plan. I found the whole experience extremely unprofessional and stressful. I left without paying for the so-called 'service' I had received. Later I spoke with the receptionist, who apologised for the behaviour of the vet, and we left it at that. Fast forward six months I have received a letter from a debt collection agency on behalf of the vet. So, I called the practice, who, it turned out, had been sending payment reminders to an incorrect email address. However, upon speaking with the practice manager in an attempt to resolve the issue, he himself was quite aggressive and made it clear that he was unwilling to acknowledge my original complaint as having any substance, and requiring me to pay the bill, which I now have. Strongly suggest going elsewhere, because in my experience they were quite unprofessional and completely unsympathetic .

7 months ago

Layla Kosima

9 months ago

Had a first check up appointment for my two guinea pigs yesterday with vet Agnieszka and just want to give her a 5 star rating!!! She was so friendly, so knowledgeable, so helpful and I really felt like my piggies were in great hands. Can only recommend her!

Ross Bray

8 months ago

I took my puppy to Willow Veterinary Clinic – Thorpe Road for her second vaccinations, and I was very impressed from the moment I walked in. First impressions really do count, and the clinic had a welcoming and professional atmosphere. Nagger was especially helpful, professional, and informative, taking the time to answer all my questions and making sure I felt confident about my puppy’s care. The service was excellent, and I will definitely be returning. Highly recommended!

Michael Hooker

2 years ago

Everyone there is always so friendly and welcoming. Great great service.

Nıcole Lee

6 years ago

I could not fault the service from Willow for the service they give with our two little kitten's routine check ups. But last week they went above and beyond, I took my cat to them struggling to breathe as an emergency slot. He was seen to as soon as I arrived and placed on oxygen. Unsure of what the cause was Monika was quick to put him on charcoal, which I credit to saving his life. He is now home with his little brother causing havoc like the stay with the vets didn't happen. These people really care for your pets!