Willow Veterinary Clinic

I would endorse this Vet Surgery 100%they are kind understanding and make a bad time barely thank you so much A Kent

Can only say positive things about all the staff at this practice very helpful and knowledgeable and nothing is too much trouble a great team . I will 100% be using them again 👍

From the initial phone call right through to my big boys operation they were outstanding I couldn't thank them as much its vets like these they take the worry and stress away

⭐ Avoid at all costs ⭐ This vet practice is an absolute nightmare. The reception staff are completely useless — their only solution for every mistake is to say “sorry,” as if that somehow helps your pet feel better. We’ve had issues with them almost every other month. The last straw was when we turned up for our cat’s treatment appointment, only to be told it was cancelled because they hadn’t realised that more than six months had passed since her last vet visit. No vet was available, no effort to fix their mistake, and now we either have to wait several more days or take time off work to book an emergency appointment next week — all because of their sheer incompetence. If you care about your pet and want a clinic that’s reliable, organised, and actually pays attention, go anywhere else but here.

If you care about your pet, avoid this clinic. We chose Willows in Hellesdon for convenience after moving, but two months and nearly £700 later, we’ve gone elsewhere due to their incompetence and lack of care. Our dog had multiple symptoms that were dismissed as unrelated. Blood tests “showed nothing” yet we were charged exorbitant fees for glorified allergy tablets that were not going to fix the underlying issues. After doing my own research, I contacted them to request tests for hypothyroidism — a vet was supposed to call back but never did. This became a pattern: endless chasing, no follow-up, and constant excuses that the vet was “at another clinic” or “off that day.” We’ve since switched to a new practice, where our dog was immediately diagnosed with hypothyroidism and is now finally receiving proper treatment. This clinic is disorganised, overstretched, and fails its patients. Don’t risk your pet’s health — go elsewhere.

If you care about your pet, avoid this clinic. We chose Willows in Hellesdon for convenience after moving, but two months and nearly £700 later, we’ve gone elsewhere due to their incompetence and lack of care. Our dog had multiple symptoms that were dismissed as unrelated. Blood tests “showed nothing” yet we were charged exorbitant fees for glorified allergy tablets that were not going to fix the underlying issues. After doing my own research, I contacted them to request tests for hypothyroidism — a vet was supposed to call back but never did. This became a pattern: endless chasing, no follow-up, and constant excuses that the vet was “at another clinic” or “off that day.” We’ve since switched to a new practice, where our dog was immediately diagnosed with hypothyroidism and is now finally receiving proper treatment. This clinic is disorganised, overstretched, and fails its patients. Don’t risk your pet’s health — go elsewhere.

Absolutely amazing veterinary service. The whole clinic made my dog and myself feel very welcome and calm. My dog is normally scared of the vets but this vets done her proud.

Absolutely amazing veterinary service. The whole clinic made my dog and myself feel very welcome and calm. My dog is normally scared of the vets but this vets done her proud.