Willow Veterinary Clinic

Willow Veterinary Clinic is an RCVS-accredited general practice established in 1991. It offers routine first-opinion care alongside in-practice procedures, diagnostics, and some exotic and small-pet work. Reviews also suggest it operates within a wider multi-branch group, with calls sometimes diverted between practices.

Services

•Routine preventive care: consultations, check-ups, vaccinations, parasite control, microchipping, and neutering. Recent reviews mention puppy vaccinations, routine kitten check-ups, guinea pig first check-ups, and worming treatment.
•Procedures and diagnostics: dentistry, surgery, and diagnostic tests and imaging are listed among the clinic’s core services.
•Nurse-led and additional support services: nurse clinics include blood pressure checks, six-month health checks, and anal sac expression. The clinic also lists puppy parties and home visits.
•Broader clinical scope: the website includes an internal medicine referral service, and care for exotic animals including reptiles, tortoises, birds, and small pets such as guinea pigs.
•Emergency care: emergencies can be seen during normal opening hours, with out-of-hours care handled by an external emergency provider named on the clinic’s website.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent feedback on cost is mixed: one owner appreciated a clear explanation of likely charges before treatment went ahead, while another felt a £128 charge for a brief appointment and worming tablets represented poor value.

People

•Jenna (vet): praised for listening carefully, explaining each step clearly, and talking through costs before proceeding.
•Agnieszka (vet): warmly reviewed for guinea pig care, with owners describing her as friendly, knowledgeable, and helpful.
•Georgia (receptionist): highlighted for being helpful and knowledgeable on the phone, particularly when advising about a dog’s phantom pregnancy and follow-up timing.
•Monika (vet): credited in an emergency case with acting quickly when a cat arrived struggling to breathe, including oxygen support and charcoal treatment.
•Nagger: mentioned positively during a puppy vaccination visit for being helpful, professional, and informative.

Reviews

Willow Veterinary Clinic has a 4.6/5 Google rating from 151 reviews. Recent written feedback shows a mix of strong praise and some notable complaints.

•Several positive reviews focus on clear communication, especially vets who explain treatment options and costs carefully.
•Owners also mention helpful, professional staff, including supportive reception advice and a welcoming atmosphere during routine visits such as vaccinations.
•Small-pet care stands out in recent feedback, with a guinea pig owner giving particularly strong praise to a named vet.
•Negative comments centre on cost and administration, including one complaint about a high charge for a brief visit, and another about pressure to join a subscription plan followed by a billing and debt-collection dispute.

Reviews for Willow Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 151 we track in total. Recent reviews may not be representative of overall sentiment.

Thea P.

3 months ago

We had an excellent consultation and received great care from Jenna for our cat. She really listened to our concerns and walked us through each step of the process, clearly explaining what would be involved and how much each part would cost before proceeding, something we really appreciated, as not all vets take the time to do this.

Rudi Gadalla

4 months ago

Worst vets I've ever been to,wanted my dogs nails clipped,which they did not that well,then asked for a worming tablets I was told to make an appointment to weigh her,next day she weighed her looked her up and down took 2 minutes then worming pills..It came to £128....for what...Tottal rip off ...STAY AWAY IF I WERE YOU

Jayne Hudson

5 months ago

This is not my actual vet but one in the same group that calls were diverted to due to technical difficulties at Hellesdon. I spoke to a receptionist, Georgia, this morning who was just so super helpful and knowledgeable and had had a similar experience to my own with phantom pregnancy and 'drying out' failures! But she knew the vets so well across the practices and was able to advise that I should wait until Tuesday for a follow up. In short just a really lovely, very professional and knowledgeable member of staff that went above and beyond, seeing how they are having to cover another practice's calls. Thank you Georgia. Jayne and Daisy the Sprocker. Xx

Aidan Foley

11 months ago

I have had two very poor experiences with the staff at this vets. On the first occasion I went to register my dog with the vet in December 2024. However, at the initial consultation the vet treated me to a hard sell of their annual pet subscription, whilst giving me a fear-mongering litany of all the different illnesses that could befall my dog, likely or not. Alone in the room with him, door shut, I was placed under great pressure to subscribe to their plan. I found the whole experience extremely unprofessional and stressful. I left without paying for the so-called 'service' I had received. Later I spoke with the receptionist, who apologised for the behaviour of the vet, and we left it at that. Fast forward six months I have received a letter from a debt collection agency on behalf of the vet. So, I called the practice, who, it turned out, had been sending payment reminders to an incorrect email address. However, upon speaking with the practice manager in an attempt to resolve the issue, he himself was quite aggressive and made it clear that he was unwilling to acknowledge my original complaint as having any substance, and requiring me to pay the bill, which I now have. Strongly suggest going elsewhere, because in my experience they were quite unprofessional and completely unsympathetic .

Layla Kosima

1 year ago

Had a first check up appointment for my two guinea pigs yesterday with vet Agnieszka and just want to give her a 5 star rating!!! She was so friendly, so knowledgeable, so helpful and I really felt like my piggies were in great hands. Can only recommend her!

Ross Bray

I took my puppy to Willow Veterinary Clinic – Thorpe Road for her second vaccinations, and I was very impressed from the moment I walked in. First impressions really do count, and the clinic had a welcoming and professional atmosphere. Nagger was especially helpful, professional, and informative, taking the time to answer all my questions and making sure I felt confident about my puppy’s care. The service was excellent, and I will definitely be returning. Highly recommended!

Michael Hooker

3 years ago

Everyone there is always so friendly and welcoming. Great great service.

Nıcole Lee

6 years ago

I could not fault the service from Willow for the service they give with our two little kitten's routine check ups. But last week they went above and beyond, I took my cat to them struggling to breathe as an emergency slot. He was seen to as soon as I arrived and placed on oxygen. Unsure of what the cause was Monika was quick to put him on charcoal, which I credit to saving his life. He is now home with his little brother causing havoc like the stay with the vets didn't happen. These people really care for your pets!