Clinic Not Accepting Clients from VetsCompared
Medivet Catton – Vets in Norwich
Clinic Overview
Medivet Catton in Norwich is part of the Medivet group and is managed by partner and veterinary surgeon Hanneke Kruger. The practice offers 15-minute consultations and on-site diagnostics including an in-house laboratory, X-rays and ultrasound, supporting both routine care and further investigation when needed. Recent feedback remains very positive overall, with regular praise for friendly handling of puppies and nervous dogs, clear communication, and caring support over many years.
Services
- •Routine veterinary care: consultations, vaccinations, parasite care, microchipping, neutering and dentistry.
- •Diagnostics and investigations: ECG, endoscopy, X-rays, ultrasound and an in-house laboratory.
- •Nurse-led support: nurse clinics, with reviews describing helpful nurses and extra support for pets that are worried during visits.
- •Additional services: home visits, Animal Health Certificates and 15-minute consultations.
- •Species seen: cats, dogs, rabbits and small mammals.
- •Out-of-hours care: provided by Norwich Night Vet (Taverham Vets).
- •Training status: listed as a Veterinary Nurse Training facility.
- •Recent reviews add practical examples including stress-free first puppy visits, updates during a pet’s procedure, and patient handling of anxious dogs using reassurance and treats.
Pricing
A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. Recent feedback is mostly focused on the quality of care rather than cost, although one reviewer felt a proposed procedure was significantly more expensive than elsewhere, and another described a delayed billing issue after treatment.
People
- •Hanneke Kruger is listed as partner and veterinary surgeon, and manages the practice.
- •Francesca (locum) was praised by a reviewer as professional, confident and gentle when caring for a cat.
- •The wider reception, nursing and vet team are regularly described as friendly, caring and knowledgeable, with particular praise for keeping owners informed and helping nervous pets settle during appointments.
Reviews
Google rating: 4.7 stars from 252 reviews.
- •Recent feedback is strongly positive overall, with many owners describing the team as friendly, kind, caring and professional.
- •Several reviewers mention the practice making first visits and routine appointments less stressful, especially for puppies and anxious dogs.
- •Communication stands out as a consistent strength, including clear explanations, support with worries or queries, and updates during procedures.
- •A small number of reviews raise concerns about reception manner and costs, including one complaint about a delayed billing issue and one about a higher-than-expected estimate.
