Medivet Catton – Vets in Norwich
Clinic Overview
Medivet Catton is part of the Medivet group, and is managed by partner and veterinary surgeon Hanneke Kruger. The practice offers 15‑minute consultations and has on-site diagnostic facilities (including an in-house laboratory, X‑rays and ultrasound), suggesting it’s set up for routine care as well as investigations when pets need tests or imaging. Owners also describe practical, hands-on handling for nervous animals (using treats, extra nurse support, and patience), and good communication during procedures (being kept up to date throughout).
Services
Based on the practice website and the latest reviews available to us, services and capabilities mentioned include
- •Routine preventive care: vaccinations and parasite care
- •Microchipping
- •Neutering
- •Dentistry
- •Diagnostics and investigations: ECG, endoscopy, X‑rays, ultrasound, and an in-house laboratory
- •Nurse clinics
- •Home visits
- •Animal Health Certificates
- •15-minute consultations
- •Species seen: cats, dogs, rabbits, and small mammals
- •Out-of-hours care: provided by Norwich Night Vet (Taverham Vets) (as stated on the website)
- •Veterinary Nurse Training facility (listed in the clinic data)
People
- •Hanneke Kruger (partner, veterinary surgeon) is listed on the clinic website as the practice’s manager.
- •Francesca (locum) is named in a review; the owner describes her as “professional, confident and gentle” when treating their cat.
- •Across multiple reviews, the wider team (reception, nurses and vets) are repeatedly described as
- •Keeping owners updated during procedures (one owner mentioned staff “keeping me up to date with his procedure”).
- •Helping nervous pets cope during appointments, including offering treats and bringing in another nurse to help calm a nervous pet.
- •Explaining next steps clearly at reception, with one owner saying they were sent all the information they needed before their first visit.
Reviews
Google rating: 4.7 stars from 230 reviews. “”
- •Regular mention of staff patience with anxious pets, including taking time, using treats, and extra support from nurses to help pets settle.
- •Communication during procedures: owners describe being kept informed while their pet was being treated.
- •Consistency over time: one long-term client (nearly 9 years) describes ongoing kindness and prioritising pet comfort across multiple animals (cats and a senior dog).
- •Handling difficult circumstances: one review mentions the team being accommodating during snow; another describes support when an owner was worried about affording treatment for an injured paw.
Special Services
Animals Treated at Medivet Catton
Animals We Treat
Companion Animals
Opening Hours – Medivet Catton
Opening Hours
Hours
Reviews for Medivet Catton
Note: Showing the 5 most recent Google reviews out of 230 we track in total. Recent reviews may not be representative of overall sentiment.
Charli Bucknell
in the last week
Sara Read
in the last week
Fantastic service and incredibly accommodating (particularly with all the snow on the day of Beech's appointment). All staff were brilliant keeping me up to date with his procedure and took fantastic care of him and Beech was still happy to enjoy cuddles after. 💜
andrew cable
a week ago
My dog is fine in the vets until his name is called, and then it is a full on nope not doing it. But the staff where really helpful and patient with him, and few treats and some love from them and he was willing to go through!
Sinead Birmingham
2 weeks ago
So kind and professional. We’re really happy with this Vet Practice, everyone is so friendly and helpful. Biscuit loves it there too.
Martin Eves
2 months ago
The is practice are very thoughtful and thorough, I couldn't be happier with the care and customer service provided
Katie Hopkins
2 weeks ago
Francesca was a locum who looked after our cat, Tiger. Francesca was professional, confident and gentle. Thank you very much 😊.
Summer Thompson
2 weeks ago
I can’t recommend Catton Vets enough! The staff have been so lovely and helpful right from the start, even before I had Norris. The lady on reception was amazing she explained everything clearly and sent me all the info I needed. When we went in, everyone was so kind and made such a fuss of him. They were really attentive, especially when he was a little nervous, and even brought in another nurse to help calm him down. Once the treats came out, he was totally fine! I’m no longer worried about taking Norris to the vets because they were just so lovely. Highly recommend Catton Vets!
Aidian McGugan
a month ago
Had to take one of my girls in as she had got beat up by her sister over the weekend and quite severely injured her paw. I'm disabled myself and have been in an absolute state since it happened about how I'd afford treatment. Vets went above and beyond for my Luna and I genuinely could not be more grateful. My girl took it all in stride and I've been a mess 😅 Could not recommend these guys enough! Will unlikely ever use another vet just such lovely staff!
Diane Burge
2 months ago
The staff are always friendly and happy in their work. They care greatly for my pets and treat them and myself as individuals and show care and consideration for me too. I won’t be leaving to go to another vets anytime soon
Jenny Hedger
6 months ago
I had previously left a review for Medivet Catton and have decided to update it and to thank the friendly and helpful staff at this practice. When I arrived in the UK almost 9 years ago, I registered my two cats here at the recommendation of a neighbor. In that time, the desk staff, nurses and vets have been so kind and patient with our pets, my partner, and myself and always prioritized the comfort and wellbeing of our cats and now our senior dog, as well. Thank you!
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