Medivet Catton

Medivet Catton in Norwich is part of the Medivet group and is managed by partner and veterinary surgeon Hanneke Kruger. The practice offers 15-minute consultations and on-site diagnostics including an in-house laboratory, X-rays and ultrasound, supporting both routine care and further investigation when needed. Recent feedback continues to highlight a friendly, patient approach with nervous pets and clear communication during procedures.

Services

• •Routine veterinary care: consultations, vaccinations, parasite care, microchipping, neutering and dentistry.
• •Diagnostics and investigations: ECG, endoscopy, X-rays, ultrasound and an in-house laboratory.
• •Nurse-led support: nurse clinics, with reviews also describing nurses helping settle anxious pets during visits.
• •Additional services: home visits, Animal Health Certificates and 15-minute consultations.
• •Species seen: cats, dogs, rabbits and small mammals.
• •Out-of-hours care: provided by Norwich Night Vet (Taverham Vets).
• •Training status: listed as a Veterinary Nurse Training facility.
• •Recent reviews also give practical examples of care, including updates during a pet’s procedure, support for anxious dogs with treats and extra reassurance, and help for owners facing difficult circumstances.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Most recent reviews focus on the quality of care rather than cost, although one reviewer described a delayed billing dispute after treatment.

People

• •Hanneke Kruger is listed as partner and veterinary surgeon, and manages the practice.
• •Francesca (locum) is praised in a review as “professional, confident and gentle” when caring for a cat.
• •The wider reception, nursing and vet team are frequently described as friendly, helpful and thorough, with particular praise for explaining next steps clearly, keeping owners updated during procedures, and helping nervous pets feel more comfortable.

Reviews

Google rating: 4.7 stars from 232 reviews.

• •Recent feedback is overwhelmingly positive, with many owners describing the team as friendly, kind, helpful and professional.
• •A recurring theme is the practice’s handling of anxious pets, with reviewers mentioning patience, treats, extra nurse support and a calm approach during appointments.
• •Communication is another strong point: owners mention clear explanations, helpful reception staff and being kept up to date during procedures.
• •There is also evidence of long-term loyalty from clients who say the practice has cared well for their pets over many years, alongside one recent negative review about a billing issue raised several months after a dog’s treatment.