Westover Vets Ltd – Vets in Norwich
Clinic Overview
- Recent reviews are overwhelmingly positive, with owners repeatedly describing the team as kind, caring, professional, and thoughtful. - Several reviewers mention clear communication, including explanations around diagnoses, treatment choices, and what to expect during difficult decisions. - There is positive feedback on urgent care and accessibility, including being fitted in quickly for an emergency appointment and receiving helpful support on arrival.
Services
- •General and preventative care: routine check-ups and day-to-day veterinary treatment remain part of the clinic’s core offering, with reviews describing calm, unhurried consultations and clear explanations.
- •Diagnostics and treatment: the practice offers advanced diagnostics, with recent owners mentioning careful discussions around diagnosis, treatment options, and medication dispensed for a dog’s care.
- •Surgery and procedures: complex surgery is listed among the clinic’s services. Recent examples include spaying for two cats, with owners highlighting clear explanations and good aftercare guidance.
- •Urgent and emergency care: reviews continue to mention prompt urgent appointments, including a dog seen quickly while its owner was away from home, and emergency care handled with clear communication and compassion.
- •Inpatient and species range: 24-hour inpatient support is listed, and the clinic sees dogs, cats, rabbits, birds, tortoises, and lizards.
- •Training environment: the clinic is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
Recent reviews name Olivia and Olly Dack. Olivia is praised for clear updates, discussing options, and a caring manner during an emergency visit, while Olly Dack is repeatedly mentioned for his calm, kind, unhurried approach and sensitive support at end-of-life appointments. Reception staff also receive positive mentions for being friendly and helpful.
Reviews
Google shows 4.8 stars from 389 reviews, suggesting a strong overall reputation with a high volume of feedback.
- •Recent reviews are overwhelmingly positive, with owners repeatedly describing the team as kind, caring, professional, and thoughtful.
- •Several reviewers mention clear communication, including explanations around diagnoses, treatment choices, and what to expect during difficult decisions.
- •There is positive feedback on urgent care and accessibility, including being fitted in quickly for an emergency appointment and receiving helpful support on arrival.
- •Owners also highlight the clinic’s calm and reassuring atmosphere, from a relaxed waiting area to gentle handling that helped pets feel more at ease.
