Westover Vets Ltd – Vets in Norwich
Clinic Overview
- Recent feedback is overwhelmingly positive, with repeated praise for a kind, thoughtful, and professional team. - Owners often mention clear explanations, including around diagnoses, treatment plans, and what to expect from procedures such as cat spays. - Several reviews highlight caring support in stressful situations, from urgent appointments for an unwell dog to sensitive handling during a pet’s final goodbye.
Westover Vets Ltd in Norwich provides routine and preventative care, advanced diagnostics, complex surgery, and urgent veterinary help. The clinic also offers 24-hour inpatient support and treats a wider range of species than many small-animal practices, including dogs, cats, rabbits, birds, tortoises, and lizards. It is also listed as a veterinary nurse training facility.
Services
- •General and preventative care: routine check-ups and day-to-day veterinary treatment are part of the clinic’s core offering, with recent reviews mentioning consultations that felt calm, thorough, and well explained.
- •Diagnostics and treatment: the practice offers advanced diagnostics, and recent owners describe careful explanations around diagnosis, medication being dispensed for a dog’s treatment, and supportive handling of unwell pets.
- •Surgery and procedures: complex surgery is listed among the clinic’s services. Recent examples mentioned by owners include spaying for two cats, with clear explanations of the process and aftercare expectations.
- •Urgent and emergency care: reviews continue to mention urgent appointments, including a dog seen promptly while its owner was away from home, as well as emergency treatment in more serious situations.
- •Inpatient and species range: 24-hour inpatient support is listed, and the clinic sees dogs, cats, rabbits, birds, tortoises, and lizards.
- •Training environment: the clinic is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
Olly Dack is the only team member named in recent reviews, with owners praising his calm, unhurried manner, kindness during consultations, and compassionate support at a difficult end-of-life appointment. More broadly, the team is regularly described as friendly, helpful, professional, and clear in explaining treatment and procedures, with reception staff also receiving positive mentions.
Reviews
Google shows 4.8 stars from 366 reviews, indicating a strong overall track record at a good level of review volume.
- •Recent feedback is overwhelmingly positive, with repeated praise for a kind, thoughtful, and professional team.
- •Owners often mention clear explanations, including around diagnoses, treatment plans, and what to expect from procedures such as cat spays.
- •Several reviews highlight caring support in stressful situations, from urgent appointments for an unwell dog to sensitive handling during a pet’s final goodbye.
- •One negative review describes a distressing experience during an emergency euthanasia, centred on how pain relief affected the owner’s chance to say goodbye.
