Companion Care (Norwich Longwater) Ltd – Vets in Norwich
Clinic Overview
- Recent feedback is overwhelmingly positive, with owners frequently describing the team as friendly, caring, professional, and reassuring. - Reception staff are often praised for being welcoming and helpful with practical matters, including insurance claims and care-plan queries. - Clinical care is regularly described as thorough and compassionate, with positive examples including kitten consultations, booster vaccinations, claw clipping, repeated cat visits, and support during difficult end-of-life home visits.
Services
- •Routine care and ongoing support: consultations, nurse clinics, microchipping, medications and prescriptions, nutritional advice, weight clinic, bereavement support, and home visits. Recent reviews also mention booster vaccinations, claw clipping, repeated cat appointments, help with insurance claims, and support setting up a Pet Care Plan.
- •Diagnostics and imaging: in-house laboratory testing including haematology, biochemistry and electrolytes, blood pressure monitoring, digital X-ray, ultrasound, ECG, echocardiography, and endoscopy.
- •Surgery and anaesthesia: anaesthesia, operating theatre, soft-tissue surgery, orthopaedics including cruciate surgery and fracture repair, and ear surgery. Earlier feedback also mentioned spay care with follow-up support.
- •Dentistry and hospital facilities: dedicated dentistry area with dental X-ray, plus a hospital ward, separate cat and dog wards, an isolation unit, and an oxygen chamber.
- •Species and emergency care: the clinic sees rabbits as well as other small mammals for medicine and surgery. When the practice is closed, emergency cover is available via Norwich Night Vet, and weekend consultations are handled by a separate branch.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. A previously published out-of-hours emergency consultation fee started from £195 via Norwich Night Vet. Recent reviews are strongly positive overall, but do not add a clear new pricing theme.
People
- •Izzy: praised for being attentive, welcoming, and thorough during a kitten appointment.
- •Lu: thanked for explaining and setting up a Pet Care Plan, with owners describing her as friendly, kind, and caring.
- •Georgia (receptionist): singled out by one owner as especially helpful and kind, with reception staff more broadly praised for being warm and welcoming.
- •Angela (staff member; role not specified): previously thanked for support during a dog’s spay and in the days afterwards.
- •Wider team: reviews describe vets, nurses, and reception staff as caring, knowledgeable, and good at explaining diagnoses and treatment options.
Reviews
Google reviews show 4.6/5 from 351 reviews.
- •Recent feedback is overwhelmingly positive, with owners frequently describing the team as friendly, caring, professional, and reassuring.
- •Reception staff are often praised for being welcoming and helpful with practical matters, including insurance claims and care-plan queries.
- •Clinical care is regularly described as thorough and compassionate, with positive examples including kitten consultations, booster vaccinations, claw clipping, repeated cat visits, and support during difficult end-of-life home visits.
- •There is a small amount of negative feedback about staff attitude, including one review describing a rude interaction with reception and a vet.
