Companion Care (Norwich Longwater) Ltd

Companion Care (Norwich Longwater) Ltd is part of the Vets4Pets group. The practice is set up as a fully equipped small-animal clinic with in-house theatre and dentistry facilities, separate cat and dog wards plus isolation, an in-house lab and pharmacy, and imaging including digital X-ray and ultrasound. It offers both routine care and more advanced investigations and surgery, and recent feedback is largely very positive about the friendliness of the team and the care shown to pets and owners.

Services

• •Routine care and ongoing support: consultations, nurse clinics, microchipping, medications and prescriptions, nutritional advice, weight clinic, bereavement support, and home visits. Recent reviews mention repeated cat appointments, support with insurance claims, and compassionate home visits when owners needed to say goodbye to older dogs.
• •Diagnostics and imaging: in-house laboratory testing including haematology, biochemistry and electrolytes, blood pressure monitoring, digital X-ray, ultrasound, ECG, echocardiography, and endoscopy.
• •Surgery and anaesthesia: anaesthesia, operating theatre, soft-tissue surgery, orthopaedics including cruciate surgery and fracture repair, and ear surgery. A recent review also mentions spay care with follow-up support.
• •Dentistry: dedicated dentistry area and dental X-ray.
• •Hospital facilities: hospital ward, separate cat and dog wards, isolation unit, and oxygen chamber.
• •Species seen: rabbits, plus small mammal medicine and surgery.
• •Emergency and out-of-hours: when the clinic is closed, emergency cover is available via Norwich Night Vet. The website also notes that weekend consultations are handled by a separate branch.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. The clearest published figure is an out-of-hours emergency consultation fee starting from £195 via Norwich Night Vet. In reviews, one client described the consultation fee as around the going rate but a little high, and said medication pricing felt higher than some alternatives.

People

• •Georgia (receptionist): praised by one cat owner as especially helpful and kind, with reception staff more broadly described as warm and welcoming.
• •Angela (staff member; role not specified): thanked by an owner for help throughout a dog's spay and for support in the days afterwards when the dog was unwell.
• •Wider team: reviews also mention three different vets seen across multiple cat visits, all described as kind and thorough.

Reviews

Google reviews show 4.6/5 from 337 reviews.

• •Recent feedback is mostly very positive, with many owners describing the team as friendly, efficient, caring, and knowledgeable.
• •Reception staff are frequently praised for being welcoming and helpful, including with practical matters such as insurance claims.
• •Vets are often described as thorough and compassionate, with owners saying they take time to explain diagnoses and treatment options.
• •A small number of negative reviews focus on staff attitude, including complaints about rude or uncompassionate interactions.