Companion Care (Norwich Longwater) Ltd

Companion Care (Norwich Longwater) Ltd is part of the Vets4Pets/Companion Care group (as described on its practice website). The practice presents itself as a fully equipped small-animal clinic with dedicated in‑house facilities including an operating theatre, dentistry area, separate cat/dog wards plus an isolation ward, an in‑house laboratory and pharmacy, and imaging (digital X‑ray and ultrasound).

Based on the website and reviews, it appears set up for both routine care and more involved investigations and surgery (for example, dentistry with dental X‑ray, orthopaedics such as cruciate surgery and fracture repair, and diagnostics like ultrasound, ECG and endoscopy). Recent reviews are mixed: several owners describe warm, chatty reception and “kind and thorough” vets across multiple appointments, while a few others describe serious dissatisfaction with staff attitude and how an emergency visit and payment/receipts were handled.

Services

Services and capabilities stated on the clinic website include

• •Diagnostics & imaging: in‑house laboratory testing (haematology, biochemistry, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, ECG, echocardiography, endoscopy
• •Surgery & anaesthesia: anaesthesia, operating theatre, soft‑tissue surgery, orthopaedics (including cruciate surgery, fracture repair), ear surgery
• •Dentistry: dentistry area and dental X‑ray
• •Hospitalisation & facilities: hospital ward, separate cat and dog wards, isolation unit, oxygen chamber
• •Treatments & care: dermatology, chemotherapy/cancer treatment, in‑house blood transfusions, medications/prescriptions, microchipping, nutritional advice, weight clinic, nurse clinics, bereavement support, home visits
• •Species mentioned on the website: rabbit medicine/testing; small mammal medicine and surgery
• •Emergency/out-of-hours: the website states emergency cover is available when the clinic is closed via Norwich Night Vet, with out‑of‑hours consultation fees starting from £195. The website also notes weekend consultations are handled by a separate branch (details not repeated here).

Pricing

• •Out-of-hours emergency consultation: fees start from £195 (website statement for the out‑of‑hours provider).
• •One reviewer describes the consultation fee as “going rate” but “a tad high,” and reports medications around £40 for a small quantity (reviewer’s example; no formal price list provided).

People

Named individuals mentioned in reviews

• •Georgia (receptionist) – one cat owner says she was “really helpful” and “so kind,” and describes reception staff as warm and welcoming, with friendly conversation while waiting.
• •Angela (staff member; role not specified in the review) – an owner whose rescue dog was spayed at the practice says Angela helped throughout the process and supported them in the days after the operation when the dog was unwell.

Reviews also mention seeing three different vets over multiple cat visits, described by that owner as “kind, and thorough” (no vet names provided).

Reviews

4.5 stars from 333 reviews. “”

• •Multiple recent 5‑star reviews describe welcoming reception staff and vets who are “kind and thorough,” including across repeated visits for cats and across different vets.
• •Some owners report negative interactions about attitude, describing a “rude and obnoxious” receptionist and a vet attitude issue after the client had used another practice.
• •One older 1‑star review describes a very serious complaint about waiting over an hour after being told it was an emergency, followed by distress about how payment/receipts were handled and being told the practice would no longer provide care (these are allegations from that reviewer).
• •Cost comments are mixed: one reviewer says the consultation fee felt a bit high and that medication pricing seemed higher than elsewhere, though “not uncommon.”