Companion Care (Norwich Hall Road) Ltd

Companion Care (Norwich Hall Road) Ltd operates under the Vets4Pets brand and is described on its website as locally owned. The clinic presents itself as a fully equipped, in-practice hospital-style set-up (separate cat/dog wards plus isolation, in-house lab and pharmacy, and imaging including digital X‑ray and ultrasound), and reviews back up that it handles both routine and surgical work—examples include vaccinations, microchipping, and dog castration. Recent reviewers repeatedly mention staff taking time to explain options and answer questions, and one owner describes being kept updated during surgery day with photos during recovery. There is also a clear split in pricing perception: most reviews are very positive, while one recent reviewer warns about high medication and follow‑up costs.

Services

Based on the clinic website and recent reviews, services and facilities mentioned include

• •Preventive care: vaccinations (reviewed), microchipping (reviewed)
• •Surgery & anaesthesia: operating theatre; procedures mentioned include castration (reviewed); website lists soft-tissue surgery, cruciate surgery, ear surgery, and fracture repair
• •Dentistry: dentistry area; dental X‑ray (website)
• •Diagnostics: in-house laboratory (biochemistry/haematology/electrolytes listed), digital X‑ray, ultrasound, ECG, echocardiography, endoscopy, blood pressure monitoring
• •Hospitalisation & infection control: separate cat and dog wards, isolation unit, and a hospital ward (website)
• •Advanced/medical care listed: cardiology, dermatology, chemotherapy & cancer treatment, blood transfusion / in-house blood transfusions, oxygen chamber (website)
• •Nurse-led support: nurse clinics, weight clinic, nutritional advice (website)
• •Other services listed: prescriptions/medication, home visits, rabbit medicine and testing, small mammal medicine and surgery (website)
• •Emergency arrangements (as stated on the website): weekend emergencies/consultations are directed to the Sprowston branch, and out-of-hours services are provided by Norwich Night Vet
• •Veterinary Nurse Training facility (clinic data)

People

Names mentioned in the latest reviews, with what clients describe

• •Stefan / Stephan (vet): described as “knowledgeable,” trusted with an ongoing condition, and as someone who doesn’t rush appointments (owners say he takes as long as needed).
• •Lina: repeatedly praised for explaining everything throughout and for supporting both pets and owner during emotional appointments (cats mentioned).
• •Chloe (nurse): highlighted for looking after a dog on surgery day, helping the dog feel positive about visiting; owner specifically mentions reassurance and care during recovery and follow-up checks.
• •Natalie and Matt: described as friendly and efficient during vaccination and microchipping.
• •Emma and Richard: thanked for help at an appointment, with staff described as taking time to answer questions.
• •Reception team (named: Tori, Nora, Louise): repeatedly described as helpful and welcoming; one owner mentions support while signing up for a pet plan.

Reviews

Google rating: 4.4 stars from 365 reviews.

• •Owners commonly describe unhurried consultations and vets who explain things thoroughly and answer questions.
• •Surgery communication is specifically praised: one owner reports being kept updated during a dog’s castration and receiving photos during recovery.
• •Multiple reviews mention positive handling of cats and dogs, including pets being fussed and made to feel comfortable.
• •Pricing feedback is mixed: one reviewer warns about high charges, citing a large markup on medication and concerns about follow-up costs, while several other recent reviews do not mention cost issues and focus on service quality.