Companion Care (Norwich Hall Road) Ltd

Companion Care (Norwich Hall Road) Ltd is a Vets4Pets clinic in Norwich with a hospital-style set-up, including separate cat and dog wards, an isolation unit, in-house lab and pharmacy, and imaging such as digital X-ray and ultrasound. It offers both routine care and more advanced medical and surgical work. Recent feedback is especially positive about clear explanations, gentle handling, and a friendly front-desk team.

Services

• •Routine and preventive care: vaccinations and microchipping are specifically mentioned by clients, alongside nurse clinics, weight clinics and nutritional advice listed by the practice.
• •Surgery and anaesthesia: the practice has an operating theatre and reviews mention procedures including dog castration. The website also lists soft-tissue surgery, cruciate surgery, ear surgery and fracture repair.
• •Diagnostics and imaging: in-house laboratory testing, digital X-ray, ultrasound, ECG, echocardiography, endoscopy and blood pressure monitoring are listed, along with dental X-ray.
• •Hospital and inpatient facilities: separate cat and dog wards, a hospital ward and an isolation unit are listed for monitoring and infection control.
• •Medical and advanced care: the clinic lists cardiology, dermatology, chemotherapy and cancer treatment, blood transfusions, an oxygen chamber, rabbit medicine and testing, and small mammal medicine and surgery.
• •Medication and support services: prescriptions, home visits and pharmacy support are listed. Recent reviews also mention treatment collection, pet plan sign-up support, and same-day appointment availability.
• •Emergency arrangements: weekend emergencies and consultations are directed to the Sprowston branch, and out-of-hours care is provided by Norwich Night Vet.
• •Training site: the practice is also listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Most recent feedback focuses on service and staff rather than cost, though an earlier reviewer did report high medication and follow-up charges.

People

Recent reviews highlight Matt for thorough appointments and Natalie for friendly, efficient help with vaccinations and microchipping. Stefan/Stephan is repeatedly trusted for knowledgeable, unhurried care, while Lina is praised for explaining everything clearly and supporting owners through emotional visits. Front-of-house team members mentioned positively include Donna, Tori, Nora and Louise, and earlier feedback also thanked Chloe, Emma, Richard and Nat for helpful, welcoming care.

Reviews

Google rating: 4.5/5 from 376 reviews. Recent written feedback is very positive overall.

• •Clients frequently describe the team as friendly, caring and professional, with several mentioning a calm, stress-free experience for both pets and owners.
• •Reception is a clear strength in recent comments, with praise for helpful booking, easy registration, support when joining a pet plan, and friendly help when collecting treatment.
• •Vets are often described as thorough and clear in their explanations, with Matt and Stefan/Stephan singled out for careful, unrushed care.
• •Reviews mention both cats and dogs being handled gently, including vaccination and microchipping visits, and one owner noted being able to get their pet seen the same day.