Companion Care (Norwich) Ltd

- Compassionate end-of-life care stands out strongly. Several owners describe kind, patient support around euthanasia, clear explanations, time to say goodbye, and follow-up sympathy or remembrance cards. - Support through difficult or ongoing cases is another theme, including phone and email updates, help with insurance claims, and owners feeling listened to during stressful periods.

Companion Care (Norwich) Ltd is a Vets4Pets practice in Norwich with modern facilities for both routine care and more involved treatment. Website-listed services include orthopaedic and soft-tissue surgery, dentistry with dental X-ray, and a broad range of in-house diagnostics. Recent feedback especially highlights compassionate end-of-life support, prompt help with urgent problems, and ongoing support for issues such as weight management.

Services

•Routine and preventive care: consultations, nurse clinics, microchipping, nutritional advice, weight clinics, and prescriptions/medication. Recent reviews include regular weight-management support with milestone tracking and practical advice between visits.
•Surgery and procedures: soft-tissue surgery, orthopaedic surgery including cruciate work and fracture repair, airway surgery, and dentistry with dental X-ray. Reviews also mention pets being treated for eye ulcers, an eye operation, diamond burr procedures, lump removal, and sedation for ear problems.
•Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, ECG, ultrasound, digital X-ray, and Tonopen eye-pressure testing.
•Facilities and inpatient support: operating theatre, hospital ward, isolation unit, oxygen chamber, dental suite, and pharmacy.
•Additional support: animal health certificates / pet travel documentation, bereavement support, and emergency care via a separate night-vet service. The practice is also listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services.

People

•James is praised for calm, kind and respectful support during a dog's final appointment.
•Alex is thanked for caring for a cat through a difficult condition and end-of-life period, with in-person, phone and email support, plus help with insurance claims.
•Diana is credited with getting a dog seen quickly after a road traffic accident.
•Jess is mentioned more than once for a warm manner, knowledge, and ongoing weight-management support.
•Rob and Riaan are highlighted by long-standing clients for compassion, communication and support during difficult periods with ill pets.

Reviews

Companion Care has a 4.6-star Google rating from 630 reviews. Recent feedback is largely very positive, with a few recurring themes and a small number of criticisms.

•Compassionate end-of-life care stands out strongly. Several owners describe kind, patient support around euthanasia, clear explanations, time to say goodbye, and follow-up sympathy or remembrance cards.
•Support through difficult or ongoing cases is another theme, including phone and email updates, help with insurance claims, and owners feeling listened to during stressful periods.
•Prompt help when needed is highlighted in urgent situations, including one dog being seen quickly after being hit by a car and found to have bruising and scratches.
•Access and consistency are the main weak points raised. One review strongly criticises the same-day phone booking system and lack of advance appointments, and another reports an uncomfortable consultation with one vet; these sit alongside many very positive comments about the wider team.

Reviews for Companion Care (Norwich) Ltd

Note: Showing the 10 most recent Google reviews out of 630 we track in total. Recent reviews may not be representative of overall sentiment.

Matthew Mills

1 month ago

I can’t thank Vets4Pets enough for the compassion they showed us in Ralph’s final moments. Having to say goodbye to our dog Ralph was heartbreaking, but James was calm, kind, and incredibly respectful throughout. He explained everything gently, gave us time, and made sure Ralph was comfortable and at peace. The lady who supported James on the day (I can’t remember her name) was also amazing, so caring and reassuring, and it genuinely helped us through the hardest decision we’ve ever had to make. Thank you, James and the whole team, for treating Ralph with such dignity and for looking after us as well.

Missy Moo

We have been going to Sprowston vets for around 18 years now. Our rescue dog which we've had for four and a half years has been to the vets what feels like constantly, multiple eye ulcers, eye operation, diamond burr procedures, fatty lump operation, ear problem with sedation, urine problem, so she's has seen many vets and the Ophthalmologist. However, she has seen one particular vet twice, the last time being Sunday 15th February. If we can we normally ask to see our regular vet but this was a last minute appointment so obviously we are happy to see any vet. The first thing Sergio asks is, is she friendly, I reminded him he has seen her before for an eye ulcer, hoping that he'd not show his fear which I noticed the first time seeing him. My dog had gone from chilling on the sofa to a loud yelp the night before, she continued to yelp and held up her back leg but eventually stopped, she just wasn't right in the morning so I rang the vets and got an appointment. Obviously Sergio needed to examine Gracie's leg. We put her up on the table, my partner was holding her, the vet then checked her spine and her leg, as he felt around Gracie's leg, she yelped, now this yelp was a mild yelp in comparison to the night before, but was still a yelp, not a growl a snarl or a bark, it was indeed the normal reaction of any dog that has just had a vet touch an area that caused them some pain. I was shocked at the reaction from Sergio, he immediately put up both of his arms stood upright and froze, what other way would my dog have been able to let the vet know he'd found the area of concern and had my partner not been holding Gracie, she would have been off that table as he'd frozen. I can't comment if this vet is the same with all dogs but what I do know is that for absolutely no reason he has a fear of mine, and that is the last thing I want when my dog is ill or in pain. My dog and any dog needs a vet who is calm and does not show fear, I saw it in him the first time and the second time was worse, I feel this vet would not examine my dog thoroughly because of this fear, so for that reason we will not see him again.

Richard French

2 months ago

Ashleigh Martinez

Felt really well supported by fantastic vet Alex who cared for our cat Ziggy through a challenging condition and through to the end of his life, we felt thoroughly looked after with in person appointments, phone and email support. They have helped us with our insurance claims and we even got a sweet remembrance card after we sadly lost him. I would absolutely recommend this veterinary practice and definitely use them again in the future.

emma-jayne dewar

3 months ago

A Massive Thank You Diana Haven't had a Dog in years and we'd been given a 2 year old Pug cross Frenchie to care for unfortunately she jumped out the car and got hit by a car.. I was in absolute bits and didn't know what too do thankfully Diana sorted and got Maggie seen as soon as.. Thankfully Maggie was a very lucky lady and just a couple of bruises and couple of scratches ❤️ A Massive Thank You.. Love and Licks Miss Maggie Moo x

Simon Woodward

Just a big thank you for Jess for looking after Tilly. Jess has a lovely manner, cheerful and very knowledgeable. Sprowston is the furthest pets at home from us, but if Tilly needs vet care, we are happy to drive the extra miles because of the care she received.

Shan

I honestly cannot speak higher of a vets than these guys. I have unfortunately lost 2x pets and the kindness that was shown was next to none. They are compassionate, patient and tried to make the whole process as painless as they possibly could. Thank you for being brilliant ❤️

Alicja Musiał

Very professional and caring for any pets

Łukasz Sitko

4 months ago

J D

6 months ago

Great, kind and friendly vets. Reception staff generally good as well. Severely let down by their booking system. You have to phone at the beginning of the day to book an appointment for the same day. No advance booking available. Multiple times I phoned at opening time, waited on hold for 20mins, only to be told no further appointments for that day available. Left the practice for a different vets that was able to provide an appointment same day and does do advance bookings.