Companion Care (Norwich) Ltd – Vets in Norwich
Clinic Overview
- Compassionate end-of-life care remains a strong theme, with owners describing gentle explanations, time to say goodbye, and kind follow-up after losing a pet. - Ongoing support with difficult cases is praised, including help with anxious cats, complex conditions, clear explanations, and support by phone and email as well as in appointments. - The wider team gets warm feedback too, with positive comments about admin and reception staff, professionalism, and pets being treated with real care and patience.
Services
- •Routine and preventive care: consultations, nurse clinics, microchipping, nutritional advice, weight clinics, and prescriptions/medication. Recent feedback also mentions regular weight-management support, practical advice between visits, and thoughtful handling of anxious pets.
- •Surgery and procedures: soft-tissue surgery, orthopaedic surgery including cruciate work and fracture repair, airway surgery, and dentistry with dental X-ray. Reviews also mention treatment for eye ulcers, an eye operation, diamond burr procedures, lump removal, and sedation for ear problems.
- •Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, ECG, ultrasound, digital X-ray, and Tonopen eye-pressure testing.
- •Facilities and inpatient support: operating theatre, hospital ward, isolation unit, oxygen chamber, dental suite, and pharmacy.
- •Additional support: animal health certificates and pet travel documentation, bereavement support, and emergency care via a separate night-vet service. The practice is also listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Most recent reviews focus on care rather than cost, though one negative review criticises billing and payment handling.
People
- •James Pritchard is mentioned repeatedly for calm, patient and empathetic care, including support with anxious pets, complex ongoing conditions, and end-of-life appointments.
- •Alex is thanked for caring for a cat through a difficult condition and end-of-life period, with in-person, phone and email support, plus help with insurance claims.
- •Diana is credited with getting a dog seen quickly after a road traffic accident.
- •Jess is praised for a warm, knowledgeable manner, and Trinity is singled out as professional, friendly and very helpful.
- •Earlier feedback also mentions Rob and Riaan positively for compassion, communication and support during difficult periods with ill pets.
Reviews
Companion Care has a 4.6-star Google rating from 639 reviews.
- •Compassionate end-of-life care remains a strong theme, with owners describing gentle explanations, time to say goodbye, and kind follow-up after losing a pet.
- •Ongoing support with difficult cases is praised, including help with anxious cats, complex conditions, clear explanations, and support by phone and email as well as in appointments.
- •The wider team gets warm feedback too, with positive comments about admin and reception staff, professionalism, and pets being treated with real care and patience.
- •The main negatives are about consistency and access: one reviewer reports appointments often running late, another criticises payment handling, and one long-standing client describes an uncomfortable consultation with a vet they would not choose to see again.
