Medivet Hellesdon

Medivet Hellesdon is part of the Medivet group and offers routine veterinary care alongside more advanced in-practice diagnostics and procedures, including imaging, endoscopy and orthopaedic surgery. The clinic is listed as an ISFM cat-friendly clinic and a veterinary nurse training facility. It treats common household pets as well as exotics, and the website states out-of-hours care is provided via Norwich Night Vet (Taverham Vets).

Services

•Routine and preventive care: vaccinations, parasite care, microchipping and 15-minute consultations are listed, with recent reviews also mentioning health checks and kennel cough vaccination.
•Surgery and procedures: pet neutering, cruciate ligament repair, fracture management and repair, and small animal surgery are all listed, with surgery noted as a practice interest.
•Diagnostics and imaging: the clinic lists an in-house laboratory, X-rays, ultrasound and endoscopy.
•Dentistry and nurse-led support: dentistry, nurse clinics and gland expression are listed, and the practice is also a veterinary nurse training facility.
•Species and additional care: the website lists care for cats, dogs and rabbits, plus avian and exotic pets; home visits are also listed. Recent reviews describe gentle handling of anxious dogs and prompt remote reassurance in one case after staff asked for a video of a breathing concern.
•Cat-focused and emergency arrangements: the practice is listed as an ISFM cat-friendly clinic, and out-of-hours cover is via Norwich Night Vet (Taverham Vets).

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent reviews focus much more on care and communication than on cost, so there is little clear written feedback on value for money.

People

•Gustavo Javier Nieves Gallizia is named on the website as Partner and Veterinary Surgeon, and is also praised in a recent review for his advice, care and time. His website profile notes interests in surgery, endoscopy and exotics, along with postgraduate certification in small animal surgery.
•Wider team: recent reviews regularly praise the reception team, nursing staff and vets for being friendly, helpful and professional, with several owners highlighting clear explanations, reassurance and calm handling of nervous pets.

Reviews

Google rating: 4.8/5 from 179 reviews.

•Many recent reviewers describe a friendly, welcoming atmosphere, with reception staff and vets coming across as kind, helpful and professional.
•Clear communication is a repeated positive theme: owners say vets explain things well, answer questions patiently and do not make them feel rushed, including first-time pet owners.
•Several reviews mention calm, gentle handling of anxious pets, including one owner who felt their dog tolerated injections unusually well because of the vet’s manner.
•There are some negative notes alongside the strong overall feedback: one reviewer felt the practice had become too busy for the premises, and one recent complaint raised serious concerns about record-keeping, communication, medication instructions and consent.

Reviews for Medivet Hellesdon

Note: Showing the 10 most recent Google reviews out of 179 we track in total. Recent reviews may not be representative of overall sentiment.

Sereice Rodgers

2 months ago

This veterinary practice demonstrates a profound lack of competence, accountability, and respect for basic clinical standards. After a physical examination, my dog was visibly bleeding. This was not documented in her medical records. When I questioned this serious omission, I was told: “No notes were taken, so we cannot comment.” Using the absence of notes to avoid responsibility is unacceptable and raises serious concerns regarding patient safety, transparency, and professional integrity. My dog’s medical file contains multiple contradictory entries, none of which the practice is willing to acknowledge or correct. Complaints are not investigated; they are dismissed. Errors are denied rather than addressed. I was also given conflicting and misleading information regarding legal obligations. I was initially told it was a legal requirement to bring my dog in before anti-inflammatory medication could be dispensed for her torn ligament. This was later retracted and reframed as being at the vet’s discretion. Providing false or misleading information about legal obligations in order to compel attendance is entirely inappropriate and further undermines trust in this practice. I was given verbal medication instructions that directly conflicted with the dosage printed on the antibiotic packaging. When this discrepancy was raised, responsibility was again deflected, with staff claiming it is the client’s responsibility to verify instructions. Transferring clinical responsibility to clients for inconsistent or incorrect guidance is negligent and unsafe. An invasive examination was performed without prior discussion, explanation, or informed consent. I was later told that it was my responsibility to seek consent. This is indefensible. Consent must be clearly explained and explicitly obtained by the veterinary professional. Expecting a client to object to a procedure they were never informed would take place is a fundamental breach of professional standards. The cumulative failures in record-keeping, communication, medication guidance, consent, and honesty demonstrate a disregard for animal welfare and a complete erosion of client trust. I have no confidence in the competence or ethics of this practice and will be removing my dog from their care immediately. I strongly advise others to consider doing the same.

Caroline Walmsley

My dogs love coming here, the receptionist is super lovely and helpful. The vets are really patient, very knowledgeable and are happy to explain things clearly.

Ian Woodley

Excellent service, professional and caring. I would recommend

Beverley Knights

Shelley D'hibi

Great vets always so lovely kind and helpful.

Mesi Havasi

3 months ago

Very friendly,professional service as always.Highly recommended

Tim Heads

4 months ago

Really appreciate the advice, care and time that Gustavo gave me on Wednesday. This is a superb practice with great staff from the receptionist to the vet. I can't recommend Medivet highly enough. Thank you.

Sharon S

The practice has unfortunately grown too big for the premises its in. As everywhere, not enough staff and those that are there are getting in each other's way. The receptionist is very new and appeared to be left to her own devices on a very busy afternoon with extra walk ins. Not good at the moment I'm afraid.

david john

5 months ago

rebecca westhorpe

We have been registered at Hellesdon vets for 9 years and can highly recommend this practice. I have always received great care for my pets. Reception staff , nursing staff and all vets have been outstanding and more than met the needs of my very precious dog/cat family. They provide the personal touch that is so needed during the difficult times experienced with poorly pets and nothing seems too much trouble, going the extra mile to provide reassurance and support. Thank you! 5stars from us