Medivet Hellesdon

Medivet Hellesdon is part of the Medivet group and offers routine care alongside more advanced in-practice diagnostics and procedures (including imaging, endoscopy and orthopaedic surgery). The clinic is listed as an ISFM cat-friendly clinic and a veterinary nurse training facility.

From the latest reviews available, owners most often describe

•vets taking time to explain and answer questions without rushing (including for first-time pet owners)
•gentle handling for anxious dogs during exams and vaccinations (one owner noted their dog tolerated injections unusually well)
•remote triage-style support such as asking for a video and then replying promptly with reassurance

One review flags a contrasting experience: the practice “grown too big for the premises” with staffing pressure and a new receptionist left unsupported during a busy period with walk-ins.

Services

Services and capabilities mentioned on the clinic website include

•Routine and preventive care: vaccinations, parasite care, microchipping, 15-minute consultations
•Surgery: pet neutering; cruciate ligament repair; fracture management and repair; small animal surgery listed as a specialty
•Diagnostics and imaging: in-house laboratory, X-rays, ultrasound, endoscopy
•Dentistry
•Nurse clinics (plus the practice is listed as a veterinary nurse training facility)
•Other clinical services: gland expression, home visits
•Species and special interests: care for cats, dogs and rabbits; avian and exotic pet care are listed, with “Exotics” also noted as a specialty
•Cat-focused: ISFM cat-friendly clinic status

Out of hours: the website states out-of-hours care is provided via Norwich Night Vet (Taverham Vets).

People

•Gustavo Javier Nieves Gallizia (Vet; “Partner and Veterinary Surgeon” on the website): mentioned by name in a review for giving “advice, care and time.” The website profile notes interests in surgery, endoscopy and exotics, and postgraduate certification in small animal surgery.

Across reviews, owners also repeatedly mention the wider team

•Reception staff and vets helping anxious pets calm down (e.g., an owner described both receptionist and vet taking time to settle a shaking dog before a thorough check and vaccinations).
•Clear explanations and time for questions, including for new puppy owners and first-time pet owners.

Reviews

4.9 stars from 175 reviews. “”

•Time and explanations: owners describe being listened to, having questions answered, and not feeling rushed.
•Handling nervous pets: multiple accounts of gentle, calming handling during exams and injections.
•Responsiveness between visits: one owner said the team asked for a video when worried about breathing and got back promptly with reassurance.
•One negative note on capacity/staffing: a reviewer reported the clinic felt too busy for the space, with not enough staff and a new receptionist left to cope during a busy afternoon with walk-ins.

Reviews for Medivet Hellesdon

Note: Showing the 5 most recent Google reviews out of 175 we track in total. Recent reviews may not be representative of overall sentiment.

Mesi Havasi

2 weeks ago

Very friendly,professional service as always.Highly recommended

Tim Heads

a month ago

Really appreciate the advice, care and time that Gustavo gave me on Wednesday. This is a superb practice with great staff from the receptionist to the vet. I can't recommend Medivet highly enough. Thank you.

Sharon S

The practice has unfortunately grown too big for the premises its in. As everywhere, not enough staff and those that are there are getting in each other's way. The receptionist is very new and appeared to be left to her own devices on a very busy afternoon with extra walk ins. Not good at the moment I'm afraid.

david john

rebecca westhorpe

2 months ago

We have been registered at Hellesdon vets for 9 years and can highly recommend this practice. I have always received great care for my pets. Reception staff , nursing staff and all vets have been outstanding and more than met the needs of my very precious dog/cat family. They provide the personal touch that is so needed during the difficult times experienced with poorly pets and nothing seems too much trouble, going the extra mile to provide reassurance and support. Thank you! 5stars from us

Melissa Syer

So pleased I transferred my little Jack-Chi to this practice, from a different local Medivet practice. The receptionists here are always so friendly and welcoming. My dog was shaking uncontrollably with anxiety and both the receptionist and the Vet, were so kind, trying to calm her. The Vet was very thorough with her bi-annual health check. Even when administering the kennel cough vaccine and other vaccines by injection, my dog didn’t bear her teeth or attempt to nip him! This is the first time ever, she hasn’t shown some kind of warning in these circumstances. I feel that this is totally down to the Vets positive demeanour and gentle handling of her. The team at Medivet Hellesdon are very professional, cheerful and friendly manner- which I feel is a must, for both animals and owners alike. Thank you Medivet Hellesdon! Keep up the great work!! 😃

tourine djike

3 months ago

First time Pet owner with my Love Blue. Had a scared about him not breathing properly after just 2 days having him so contacted Medivet and they were so helpful and even asked for a video of him and promptly get back to me with reassurance. Recently went for a checkup with Blue and they were very welcoming and caring. Blue was given genuine love and attention by Professional Staff. Also I was empress by the ability of Medivet to make pets feel comfortable, love and safe during visits. I did really appreciate the clear explanations provided by the professional vet and the time taken to answer questions without rushing.

Roxanne Bartram

4 months ago

First time visiting with my puppy Mabel. All staff were friendly and fussed her. Really made to feel welcome and wanted. The vet was great very loving and caring with great knowledge.

Marie Seward

7 months ago

The best veterinarian there is. I give five stars and would give more if I could. The service and care is top class. The staff are excellent I highly recommend this vet for all your pets. Thank you Marie and Jinx